ApexChat vs. ChatBeacon

ApexChat

ApexChat

13 Reviews and Ratings

ChatBeacon

ChatBeacon

3 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ApexChat	Score 4.3 out of 10	N/A	ApexChat is a live chat tool from the company of the same name in Pleasonton, California.	N/A
ChatBeacon	Score 9.0 out of 10	N/A	ChatBeacon (formerly SightMax) is a live chat tool from SmartMax Software headquartered in Tulsa, Oklahoma.	N/A

Pricing

ApexChat

ChatBeacon

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
ApexChat	ChatBeacon
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	ApexChat	ChatBeacon
Top Pros	Pro Chat box Pro Multi language Pro Language options	Pro Easy to install Pro Install and configure Pro Easy for customers
Top Cons	Minus Reporting options Minus Greater flexibility Minus Chat widget	No answers on this topic

Best Alternatives
	ApexChat	ChatBeacon
Small Businesses	Gist Score 9.6 out of 10	Gist Score 9.6 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	ApexChat	ChatBeacon
Likelihood to Recommend	7.6 (2 ratings)	6.0 (1 ratings)
Support Rating	- (0 ratings)	8.0 (1 ratings)

User Testimonials
	ApexChat	ChatBeacon
Likelihood to Recommend	ApexChat For small businesses on a small budget, [ApexChat] gets the job done, but it is a barebones system. Not the best enterprise solution. Incentivized Justin Shook Director of Social Media and Reputation Read full review	SmartMax Software ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea Incentivized Verified User Anonymous Read full review
Pros	ApexChat Great chat box designs on website. Great backend support. Multi-language options. Incentivized John Hinson Administrative Director & Marketing Manager Read full review	SmartMax Software Easy to install and configure. Easy for customers to use. Incentivized Verified User Anonymous Read full review
Cons	ApexChat Updated UI Additional reporting options Greater flexibility in chat widget appearance and size Incentivized Justin Shook Director of Social Media and Reputation Read full review	SmartMax Software ChatBeacon is just SightMax with a fresh coat of paint. The entire agent UI is remarkably worse than SightMax. Incentivized Verified User Anonymous Read full review
Support Rating	ApexChat No answers on this topic	SmartMax Software Support is a strong point for ChatBeacon - their support team is small, but you definitely get white-glove service. Zero complaints about ChatBeacon support! Incentivized Verified User Anonymous Read full review
Alternatives Considered	ApexChat ApexChat is good if you want to outsource your website chat. If you want to keep things in-house and have an employee manage it, we prefer SalesIQ. Incentivized John Hinson Administrative Director & Marketing Manager Read full review	SmartMax Software Before using SightMax (now ChatBeacon), we used AliveChat, which was an OK SaaS product, but the team operating the service would frequently restart the servers after maintenance and forget to start our instance back up. ChatBeacon(SightMax) as on-prem software eliminated this concern. We've been evaluating ChatBeacon vs. other products lately, and we really like how DeskPro stacks up vs. ChatBeacon - ChatBeacon is purely a chat product, and DeskPro does web chat/phone/email ticketing. Incentivized Verified User Anonymous Read full review
Return on Investment	ApexChat Increased lead flow Chat conversion improved Not scalable due to lack of features Incentivized Justin Shook Director of Social Media and Reputation Read full review	SmartMax Software Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit. Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes. Incentivized Verified User Anonymous Read full review
ScreenShots