ApexChat

ApexChat

ApexChat

13 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ApexChat	Score 4.0 out of 10	N/A	ApexChat is a live chat tool from the company of the same name in Pleasonton, California.	N/A

Pricing

ApexChat

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
ApexChat
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	ApexChat
Considered Both Products	ApexChat Justin Shook Director of Social Media and Reputation Chose ApexChat LivePerson LiveEngage (LP) is a popular option that I used for about six months before switching to ApexChat. LP's implementation team was terrible. They were checking boxes, not fixing issues. The AI/ bot tech in messenger lost us business. Our lead numbers dropped by 50% and … Incentivized Helpful? John Hinson Administrative Director & Marketing Manager Chose ApexChat ApexChat is good if you want to outsource your website chat. If you want to keep things in-house and have an employee manage it, we prefer SalesIQ. Incentivized Helpful?

Best Alternatives
	ApexChat
Small Businesses	Gist Score 9.5 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives

User Ratings
	ApexChat
Likelihood to Recommend	7.6 (0 ratings)

User Testimonials
	ApexChat
Likelihood to Recommend	ApexChat is a great tool if you want to outsource a website chat functionality. Reps generally do a good job of answering questions, though I've seen instances where they stick too closely to the script and basically ignore what the visitor is actually asking. You can work with Apex on fine-tuning the interactions, but there's never a guarantee that it'll always go the way you want it to. Incentivized John Hinson Administrative Director & Marketing Manager Read full review
Pros	Great chat box designs on website. Great backend support. Multi-language options. Incentivized John Hinson Administrative Director & Marketing Manager Read full review
Cons	Updated UI Additional reporting options Greater flexibility in chat widget appearance and size Incentivized Justin Shook Director of Social Media and Reputation Read full review
Alternatives Considered	LivePerson LiveEngage (LP) is a popular option that I used for about six months before switching to ApexChat. LP's implementation team was terrible. They were checking boxes, not fixing issues. The AI/ bot tech in messenger lost us business. Our lead numbers dropped by 50% and our conversions fell with it. The cost and learning curve is much lower with ApexChat, and though it is missing many features and a pretty UI that you get with LP, ApexChat tripled lead volume and quadrupled conversion. The implementation team and customer success managers are top-notch. Incentivized Justin Shook Director of Social Media and Reputation Read full review
Return on Investment	Increased lead flow Chat conversion improved Not scalable due to lack of features Incentivized Justin Shook Director of Social Media and Reputation Read full review
ScreenShots