What users are saying about
97 Ratings
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Score 7.8 out of 100
168 Ratings
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Score 7 out of 100

Likelihood to Recommend

AppDynamics

As it pertains to monitoring database transactions, as our application relies heavily on SQL, AppDynamic's monitoring tool made an immediate impact on sorting which ones are slow. The business transactions that we can capture are limited in the sense that our application works where it can't be limited to 200, so we ended having to setup service endpoints to account for it.
Anonymous | TrustRadius Reviewer

BMC Helix ITSM (Remedy)

The BMC remedy perfectly fits the need of an IT department following the ITIL service management standards in any industry. It can also be used in facilities management and operations management. I do not recommend it for managing banking and financial institution operations or supply chain and logistics operations.I have personally used it at 2 different large scale IT departments operating in the higher education sector.
Timothy Sawah | TrustRadius Reviewer

Feature Rating Comparison

Application Performance Management

AppDynamics
8.6
BMC Helix ITSM (Remedy)
Application monitoring
AppDynamics
8.8
BMC Helix ITSM (Remedy)
Database monitoring
AppDynamics
8.7
BMC Helix ITSM (Remedy)
Threshold alerts
AppDynamics
9.2
BMC Helix ITSM (Remedy)
Predictive capabilities
AppDynamics
7.8
BMC Helix ITSM (Remedy)
Application performance management console
AppDynamics
8.6
BMC Helix ITSM (Remedy)
Collaboration tools
AppDynamics
8.4
BMC Helix ITSM (Remedy)

Incident and problem management

AppDynamics
BMC Helix ITSM (Remedy)
8.1
Organize and prioritize service tickets
AppDynamics
BMC Helix ITSM (Remedy)
9.2
Expert directory
AppDynamics
BMC Helix ITSM (Remedy)
7.5
Service restoration
AppDynamics
BMC Helix ITSM (Remedy)
9.2
Self-service tools
AppDynamics
BMC Helix ITSM (Remedy)
8.0
Subscription-based notifications
AppDynamics
BMC Helix ITSM (Remedy)
7.7
ITSM collaboration and documentation
AppDynamics
BMC Helix ITSM (Remedy)
7.3
ITSM reports and dashboards
AppDynamics
BMC Helix ITSM (Remedy)
8.1

ITSM asset management

AppDynamics
BMC Helix ITSM (Remedy)
8.0
Configuration mangement
AppDynamics
BMC Helix ITSM (Remedy)
8.4
Asset management dashboard
AppDynamics
BMC Helix ITSM (Remedy)
8.2
Policy and contract enforcement
AppDynamics
BMC Helix ITSM (Remedy)
7.4

Change management

AppDynamics
BMC Helix ITSM (Remedy)
8.7
Change requests repository
AppDynamics
BMC Helix ITSM (Remedy)
8.8
Change calendar
AppDynamics
BMC Helix ITSM (Remedy)
8.9
Service-level management
AppDynamics
BMC Helix ITSM (Remedy)
8.4

Pros

AppDynamics

  • Giving a network map of our application that shows where slowdowns are occurring and where network traffic is running into a bottleneck.
  • We are able to gather node-specific information that shows the number of sessions a web server or even Redis session statistics.
  • We use AppDynamics to give a holistic view of our application allowing us to quickly narrow in on problems.
Tyler Twitchell | TrustRadius Reviewer

BMC Helix ITSM (Remedy)

  • Remedy is great for housing much of the ITIL process in one System: if you want a complete package with every bell and every whistle, Remedy is for you
  • Remedy breaks down the functions of ITIL into "consoles": separate areas of the System, that allow one to focus on Changes, Incidents, Assets, etc
  • The interface is VERY compatible with legacy web browser tech: The last surviving member of the browser wars is still the favorite for remedy users: IE 11
Anonymous | TrustRadius Reviewer

Cons

AppDynamics

  • Price of the AppDynamics is high. But it has many valuable features. This makes it difficult for small businesses to enter.
  • Functionality is overkill for most small to midsize businesses (SMBs). When stacking up product units, it can get pricey for enterprises as well.
  • With fine granular configs and customizations available, it will also mean that it is very complicated and requires a certain amount of knowledge before we can make full use of all features in the product. Much careful thought and planning is required to get the most of it. Set-up will be longer. One recommendation is for features to be better documented.
Anonymous | TrustRadius Reviewer

BMC Helix ITSM (Remedy)

  • Expandability is limited and once you make certain customizations the upgrade process can become difficult or impossible
  • Relationships between Configuration Items and Changes is clunky and difficult to setup/maintain
  • Service Desk functionality is not as robust as other tools and does not allow for easy configurations/customizations
Anonymous | TrustRadius Reviewer

Likelihood to Renew

AppDynamics

No score
No answers yet
We are a reseller of appdynamics
Anonymous | TrustRadius Reviewer

BMC Helix ITSM (Remedy)

BMC Helix ITSM (Remedy) 9.0
Based on 5 answers
We have been customers of BMC for well over 7 years now and our corporation is tightly integrated with BMC and multiple solutions they offer us.
Shayne Froelich | TrustRadius Reviewer

Usability

AppDynamics

No score
No answers yet
No answers on this topic

BMC Helix ITSM (Remedy)

BMC Helix ITSM (Remedy) 6.5
Based on 3 answers
At least Remedy is all contained in a single platform, so the interface is consistent. Also, the most heavily performed functions are generally usable. However, to use some of the more advanced modules can be a bit more cumbersome (such as Change Management and CMDB (Not Including ADDM)). So, overall BMC Remedy ITSM is better than some applications like CA SDM or HP SM, but not quite on par with ServiceNow.
Lee Cullom | TrustRadius Reviewer

Support Rating

AppDynamics

AppDynamics 8.1
Based on 8 answers
AppDynamics has its own community site that includes forums and a knowledge base. On the forums, you can converse with other members of the community and ask technical questions as you have them. Though this forum isn’t filled with people there are active members for you to gain some valuable insights.
Eduin Zuloaga | TrustRadius Reviewer

BMC Helix ITSM (Remedy)

BMC Helix ITSM (Remedy) 7.9
Based on 12 answers
The support is good in overall resolving the issues and even in the deployment phase. We are able to use it in production without any trained in-house engineer as the support team gets the job done. We can say that experts completed the deployment for us, and now it is functional.
Anonymous | TrustRadius Reviewer

Implementation Rating

AppDynamics

No score
No answers yet
No answers on this topic

BMC Helix ITSM (Remedy)

BMC Helix ITSM (Remedy) 6.6
Based on 2 answers
Satisfied because I didn't have to do it!
Travis Sirmon | TrustRadius Reviewer

Alternatives Considered

AppDynamics

New Relic is only SaaS and keys off of AppDex scoring (i.e. industry baselines) and not on my application's baselines. Where most of our stuff is custom apps, going off of industry wasn't valuable to us. It was also cost prohibitive
Anonymous | TrustRadius Reviewer

BMC Helix ITSM (Remedy)

I used Salesforce case Management system which is a powerful tool where we can automate many things that we can't do in BMC Remedy. I do suggest to introduce Escalation Management system within BMC remedy so that most of the clients might utilize. I haven't used any other tools which will track the incidents or tickets.
Mallesh Kanakam | TrustRadius Reviewer

Scalability

AppDynamics

No score
No answers yet
No answers on this topic

BMC Helix ITSM (Remedy)

BMC Helix ITSM (Remedy) 8.0
Based on 1 answer
Again, always room for improvement, but a very stable product none-the-less.
Travis Sirmon | TrustRadius Reviewer

Return on Investment

AppDynamics

  • AppDynamics isn't cheap, but it definitely helps to ensure our applications and APIs are up and running without issue. The alerting is usually good but occasionally mixed, for example sometimes flagging a single error as a critical issue since the API is usually completely error free.
  • The cost saving in terms of trouble shooting and analyzing issues in production is fantastic - to know about issues before they are reported by customers enables you to be proactive in resolving them and ensuring maximum up time for our applications.
Anonymous | TrustRadius Reviewer

BMC Helix ITSM (Remedy)

  • Identifying trends quickly is a big deal and gets people back to work quickly.
  • The identifying trends is a big deal but it's useless if you do not have the capability to notify support staff. BMC/Remedy/ITSM has a very reliable notification system and is very customization.
  • The fact that BMC/Remedy/ITSM is customized for every need and is able to create standalone applications, helps ROI.
  • I have seen companies and the government spend millions of dollars on applications for very specify jobs, that BMC/Remedy/ITSM could do by customizing ITSM or creating a standalone Remedy application at a fraction of the cost. Plus there is no need to pay for support for the other application.
Martin Rockwell &quot;Rocky&quot; | TrustRadius Reviewer

Pricing Details

AppDynamics

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

AppDynamics Editions & Modules

Edition
APM Pro$3,3301
APM AdvancedContact sales team
APM PeakContact sales team
  1. per year
Additional Pricing Details

BMC Helix ITSM (Remedy)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

BMC Helix ITSM (Remedy) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

AppDynamics
8.9
BMC Helix ITSM (Remedy)
8.2

Likelihood to Renew

AppDynamics
BMC Helix ITSM (Remedy)
9.0

Usability

AppDynamics
BMC Helix ITSM (Remedy)
6.5

Support Rating

AppDynamics
8.1
BMC Helix ITSM (Remedy)
7.9

Implementation Rating

AppDynamics
BMC Helix ITSM (Remedy)
6.6

Scalability

AppDynamics
BMC Helix ITSM (Remedy)
8.0

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