Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AppDynamics
Score 8.3 out of 10
N/A
AppDynamics is an APM and Mobile APM program, with application mapping and predictive capabilities. These capacities enable automated remediation and code-level diagnostics in real time. It can be deployed on-premise or as a SaaS.N/A
BMC Helix ITSM (Remedy)
Score 7.1 out of 10
N/A
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.N/A
Pricing
AppDynamicsBMC Helix ITSM (Remedy)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AppDynamicsBMC Helix ITSM (Remedy)
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
AppDynamicsBMC Helix ITSM (Remedy)
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
AppDynamics
8.4
59 Ratings
9% above category average
BMC Helix ITSM (Remedy)
-
Ratings
Application monitoring9.359 Ratings00 Ratings
Database monitoring7.758 Ratings00 Ratings
Threshold alerts9.058 Ratings00 Ratings
Predictive capabilities7.757 Ratings00 Ratings
Application performance management console8.857 Ratings00 Ratings
Collaboration tools7.947 Ratings00 Ratings
Server availability and performance monitoring8.430 Ratings00 Ratings
Server usage monitoring and capacity forecasting8.729 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
AppDynamics
-
Ratings
BMC Helix ITSM (Remedy)
7.5
45 Ratings
8% below category average
Organize and prioritize service tickets00 Ratings7.544 Ratings
Expert directory00 Ratings7.931 Ratings
Service restoration00 Ratings6.939 Ratings
Self-service tools00 Ratings8.943 Ratings
Subscription-based notifications00 Ratings7.034 Ratings
ITSM collaboration and documentation00 Ratings8.143 Ratings
ITSM reports and dashboards00 Ratings6.343 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
AppDynamics
-
Ratings
BMC Helix ITSM (Remedy)
8.6
41 Ratings
5% above category average
Configuration mangement00 Ratings9.138 Ratings
Asset management dashboard00 Ratings8.938 Ratings
Policy and contract enforcement00 Ratings7.731 Ratings
Change management
Comparison of Change management features of Product A and Product B
AppDynamics
-
Ratings
BMC Helix ITSM (Remedy)
7.7
42 Ratings
9% below category average
Change requests repository00 Ratings7.942 Ratings
Change calendar00 Ratings8.139 Ratings
Service-level management00 Ratings7.141 Ratings
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User Ratings
AppDynamicsBMC Helix ITSM (Remedy)
Likelihood to Recommend
8.7
(59 ratings)
7.3
(50 ratings)
Likelihood to Renew
9.1
(2 ratings)
9.0
(6 ratings)
Usability
-
(0 ratings)
6.5
(3 ratings)
Support Rating
8.1
(6 ratings)
8.1
(9 ratings)
Implementation Rating
-
(0 ratings)
6.6
(2 ratings)
Configurability
-
(0 ratings)
5.0
(1 ratings)
Product Scalability
-
(0 ratings)
8.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
7.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
AppDynamicsBMC Helix ITSM (Remedy)
Likelihood to Recommend
Cisco
Platforms for software as a service (SaaS) frequently cater to a large number of users with a variety of needs and usage patterns. Because AppDynamics offers multi-tenant monitoring capabilities to track performance across various customer environments, it is a good choice for SaaS platform monitoring. SaaS providers can maximize resource utilization, proactively detect and resolve performance issues, and provide a dependable and consistent user experience for their clients with AppDynamics.
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BMC Software Inc.
Large complex organisation, with complex technology that needs to manage Technology Services. It is very flexible and able to manage a large complex environment but the knowledge required to set this up correctly (foundation data and configuration) is the key factor for success. It can integrate with many other systems and tools and integrate data from many sources - whether that be AWS cloud, or an on premises bespoke system. I would not recommend for a Small Organisation without the resources to set up and maintain the underlying foundation data and configuration.
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Pros
Cisco
  • AppDynamics delves deeply into traceability and profiling at the code level. By identifying and refactoring any hidden performance hogs in our code, we can directly observe the performance improvements.
  • AppDynamics provides real-time dashboards and in-depth insights into each layer of the application stack, lifting the curtain on performance.
  • AppDynamics gives us the ability to proactively detect and resolve performance issues. We are able to keep things running smoothly for our users and stop outages.
  • We can monitor stability and performance prior to, during, and following releases with AppDynamics, which helps to minimize regression risks and facilitate smooth rollouts.
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BMC Software Inc.
  • Integration with monitoring software like SolarWinds. where Remedy can transform notifications to work orders and assign to respective teams.
  • Detailed Customization capability to fit the exact needs of the organization.
  • Change management calendar, which integrates change orders from all organization departments and facilitates the scheduling process of project managers.
  • It can be offered as a cloud-based service, where you don't need to worry about server maintenance or database backup.
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Cons
Cisco
  • Improving the clarity and comprehensiveness of the documentation could benefit users. Clearer documentation ensures that users can make the most of all the functionalities
  • Leverages AI and machine learning for intelligent insights, aiding in issue identification and prediction.
  • Competitive, with AI-driven features becoming increasingly common in APM solutions.
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BMC Software Inc.
  • The interface (ironically). My company has made an attempt to replace the "classic" Remedy interface with some more functional, modern, but Remedy set to a particular look and feel (and consequently, functionality)
  • The API is hidden from the user: There exists an API for Remedy, that would make my job TONS easier, as I like to perform actions on Remedy in bulk (and therefore - programmatically). Exposing a user API is very much mainstream these days, so Remedy relying on its interface to perform ITIL is very limiting
  • By extension- the result of Remedy's interface is that it becomes very "click-happy": little buttons, and links stuffed into every corner of the screen, with options API logically together. API is old, but it still feels very rushed.
  • The primary tool for most of my ITIL operations is: searching. API of searching goes into finding assets, checking in equipment, finding users, tickets, etc. What Remedy could very much benefit from a "Google" -like interface
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Likelihood to Renew
Cisco
its working for us, we are familiar and comfortable with the tool and its proven valuable/indispensable in helping evaluate our code.
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BMC Software Inc.
We have been customers of BMC for well over 7 years now and our corporation is tightly integrated with BMC and multiple solutions they offer us.
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Usability
Cisco
No answers on this topic
BMC Software Inc.
At least Remedy is all contained in a single platform, so the interface is consistent. Also, the most heavily performed functions are generally usable. However, to use some of the more advanced modules can be a bit more cumbersome (such as Change Management and CMDB (Not Including ADDM)). So, overall BMC Remedy ITSM is better than some applications like CA SDM or HP SM, but not quite on par with ServiceNow.
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Support Rating
Cisco
AppDynamics has its own community site that includes forums and a knowledge base. On the forums, you can converse with other members of the community and ask technical questions as you have them. Though this forum isn’t filled with people there are active members for you to gain some valuable insights.
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BMC Software Inc.
The support is good in overall resolving the issues and even in the deployment phase. We are able to use it in production without any trained in-house engineer as the support team gets the job done. We can say that experts completed the deployment for us, and now it is functional.
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Implementation Rating
Cisco
No answers on this topic
BMC Software Inc.
Satisfied because I didn't have to do it!
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Alternatives Considered
Cisco
It is distinguished from these programs because the platform provides visualizations of application processes, showing the interplay between various parts and services. Understanding the architecture of complicated apps and finding their weak spots is greatly aided by this.
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BMC Software Inc.
The decision to select BMC Remedy was made prior to my employment. We did conduct an RFC process for a new ITSM platform and BMC was considered but not selected. We looked at several platforms and ended up choosing Ivanti Service Desk (previously LANDESK) due to the features, ease of customization and price.
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Scalability
Cisco
No answers on this topic
BMC Software Inc.
Again, always room for improvement, but a very stable product none-the-less.
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Return on Investment
Cisco
  • AppDynamics has played a pivotal role in optimizing our applications for a seamless user experience. The proactive monitoring and quick issue resolution have translated into improved user satisfaction and increased retention rates.
  • The initial cost and effort associated with implementing AppDynamics might be considered a negative impact, particularly for organizations with budget constraints. However, the long-term benefits have justified this initial investment.
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BMC Software Inc.
  • When I was in Management discussion calls, and all the team is happy while using BMC Remedy so I don't find any specific negative impact on our organization.
  • I really enjoy Smart IT as the tool of choice for our incident management team.
  • Visibility of tickets is key. All support staff users can see tickets in consoles they have access to.
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ScreenShots