TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Apple Business Essentials

    Score8.2 out of 10
    Mid-Size Companies (51-1,000 employees)
    Apple Business Essentials is a subscription service that brings together device management, 24/7 support, and cloud storage. It enables small business to manage every iPhone, iPad, Mac, and Apple TVs throughout the business.

    $8.25

    per device, per month

    Pulseway

    Score7 out of 10
    Mid-Size Companies (51-1,000 employees)
    Pulseway is an IT monitoring and management solution that enables users to monitor, manage and control all systems and servers from a smartphone, tablet or browser. For system administrators, Pulseway sends a notification, so they can see an issue and sort it in seconds. Pulseway features: Automation: Auto-remediation workflows, so that IT issues are fixed before users even notice them. Mobile Access: Customers can monitor, manage, connect with…

    $0.80

    per month per installation

    Pricing
    Apple Business EssentialsPulseway
    Editions & Modules
    Fleetsmith Managed
    $8.25
    per device, per month
    Enterprise
    $0.80
    per month per installation
    Offerings
    Pricing Offerings
    Apple Business EssentialsPulseway
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsFree unlimited trial for up to 10 devices Device Intelligence free for unlimited devices iOS/tvOS devices free during beta periodNo hidden fees or contracts. Term-based discounts.
    More Pricing Information
    Community Pulse
    Apple Business EssentialsPulseway
    Considered Both Products
    Apple
    No answer on this topic
    Kaseya
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    60%
    Would buy again
    3 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    No answers on this topic
    80%
    Happy with the feature set
    4 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    5 Answers
    Best Alternatives
    Apple Business EssentialsPulseway
    Small Businesses
    No answers on this topic
    Panda Systems Management
    Score7.2 out of 10
    Medium-sized Companies
    Cisco Meraki SM
    Score9.6 out of 10
    N-able N-sight RMM
    Score7.4 out of 10
    Enterprises
    Jamf Pro
    Score8.7 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Apple Business EssentialsPulseway
    Likelihood to Recommend
    8.5
    (23 ratings)
    6.4
    (13 ratings)
    Usability
    9.0
    (21 ratings)
    7.8
    (4 ratings)
    Support Rating
    8.8
    (21 ratings)
    9.6
    (2 ratings)
    User Testimonials
    Apple Business EssentialsPulseway
    Likelihood to Recommend
    Apple
    I would recommend Apple Business Essentials manager to any organization that orders and uses iPads or iPhones on a large scale and wishes to manage them. Even if you do not intend on applying an MDM to your corporate Apple devices, it is nice for asset management and corporate application purchasing from a central location. If you do not care about any of those features, this functionality is not for you.
    Incentivized
    Read full review
    Kaseya
    If you have to manage a large number of computers, especially spread over multiple clients or a large physical area. This is one of the main products that allows us to act as a Managed Service Provider (MSP) and actually manage our clients devices and not just react to issues as clients call them in. Clients really love the proactive approach it allows us to take. Sadly as we became more familiar with options out there we found this area lacking and what was actually holding us back.
    Incentivized
    Read full review
    Pros
    Apple
    • Ease of use to manage. Some other solutions can be a little hard to navigate. Fleetsmith is intuitive.
    • DEP Enrollment is really nice. If you are shipping a laptop out to the user you can set their password and when they turn on their computer they will have access.
    • Adding software to be pushed out. Pretty easy to do.
    Incentivized
    Read full review
    Kaseya
    • It monitors computers and notifies us of any issues with any computer.
    • It allows remote control of computers, such as requesting a computer to reboot itself.
    • It is very highly configurable to monitor exactly what we need to monitor. For example, on server, we can have it notify us any time the server is shutdown or rebooted. On the other hand, for a desktop computer, we don't have to be bothered with notifications when a user decides to reboot his computer.
    Incentivized
    Read full review
    Cons
    Apple
    • We were told that this was in the works and it would be implemented at the beginning of the year 2019. That has still not happened and whenever we ask about this functionality we cannot get a good answer.
    • Management of devices that are already in the field—we were told that in order to use Fleetsmith as we would like (pushing apps to devices) we would have to get each device and set them up from a Mac.
    • Integration with Windows.
    Read full review
    Kaseya
    • It would be nice if they increased their scope of supported third-party apps.
    • It would be great if they would create an ios app for their ticket system.
    • If they could possibly build in a location service for tracking devices, that would be helpful.
    • If they had two-factor authentication, it would be nice.
    Incentivized
    Read full review
    Usability
    Apple
    The installation steps are very easy and the UI for admin panel is user-friendly. Enrolment all based on Gmail accounts and the import function is there to fetch the user accounts. Navigating in Fleetsmith admin panel is simple and clean.
    Incentivized
    Read full review
    Kaseya
    The tool is easy to use however it is can be daunting with the amount of features available in it. Last I checked, their knowledge base was not very expansive and they relied a lot on the changelog for how to do some stuff. This can make it hard to learn how to do some more advanced things like the automation.
    Incentivized
    Read full review
    Support Rating
    Apple
    Fantastic support. I have had a few queries on how to go about doing things in the best way and the support at Fleetsmith was always very quick to reply and with excellent advice and detail to solve the problem and lead is into our best use of their product.
    Read full review
    Kaseya
    I have never had to use the support for Pulseway. However, when initially starting out, we would receive emails every so often asking how we are doing and if there is any support that they can provide. I would imagine that any request would be supplied with the same great support!
    Incentivized
    Read full review
    Alternatives Considered
    Apple
    The primary products we checked out were Mosyle, JAMF, and SimpleMDM. In the end it really came down to the simplicity of our needs and the simplicity of Fleetsmith's approach being in tight harmony. We kicked the tires, hard, for about a month and then dove all the way in.
    Incentivized
    Read full review
    Kaseya
    Pulseway has the most features, the best looking app with the best design and better usability than any others we evaluated. We liked the uniformity of the app design across all platforms (Windows, Android, Apple) and the notifications displayed on each platform. The price was a major contributor to our selection of Pulseway compared to the competition.
    Incentivized
    Read full review
    Return on Investment
    Apple
    • Lesser cost for managing device, instead of getting more manpower to do it manually.
    • Lesser security threats (which will cause financial damage) as all devices are configured according the the company security policies, such as firewalls, media management, app security updates.
    Incentivized
    Read full review
    Kaseya
    • Problems can be dealt with more rapidly because I have access to systems from anywhere. I don't have to carry a computer with me nor do I have to find a location with potentially non-secure wifi to gain access to my systems.
    • I can handle 99% of my system admin tasks using Pulseway and never have to touch a system or connect to the console.
    • Pulseway gives so much control over a system that I don't need to spend extra money on other software to perform management tasks.
    Incentivized
    Read full review
    ScreenShots

    Pulseway Screenshots

    Screenshot of Cross-device functionalityScreenshot of Auto-Remediate IT IssuesScreenshot of Visibility Across the Entire NetworkScreenshot of Remote Control to Any SystemScreenshot of Systems and Application patchingScreenshot of Detailed Custom Report