Applied CSR24 vs. Pega Customer Service

Applied CSR24

Applied CSR24

1 Reviews and Ratings

Pega Customer Service

Pega Customer Service

13 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Applied CSR24	Score 4.0 out of 10	N/A	Applied CSR24 allows customers the ability to initiate and track claims from the app, including sending image documentation of the event.	N/A
Pega Customer Service	Score 8.0 out of 10	N/A	Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition.	N/A

Pricing

Applied CSR24

Pega Customer Service

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Applied CSR24	Pega Customer Service
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Applied CSR24	Pega Customer Service

Best Alternatives
	Applied CSR24	Pega Customer Service
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Medium-sized Companies	No answers on this topic	Dialpad Support Score 9.1 out of 10
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All Alternatives	View all alternatives	View all alternatives

User Ratings
	Applied CSR24	Pega Customer Service
Likelihood to Recommend	- (0 ratings)	7.6 (2 ratings)

User Testimonials
	Applied CSR24	Pega Customer Service
Likelihood to Recommend	Applied Systems No answers on this topic	Pegasystems Pega is a very nice tool for when we need to deal with data coming from different sources that need to be connected and used collectively. Additionally, having an easy-to-use interface makes it ideal for building decision flow in a simple manner that can still take advance decisions for 1:1 communication. Incentivized Verified User Anonymous Read full review
Pros	Applied Systems No answers on this topic	Pegasystems Easy to contact Responds very quickly Provides accurate information Incentivized Sanjay Meesala Senior Software Engineer Read full review
Cons	Applied Systems No answers on this topic	Pegasystems Performance, as some of the tasks run in batch. Extensibility could take time for complex functionalities. At least the cloud version should be more powerful in terms of processing. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Applied Systems No answers on this topic	Pegasystems We have used different products those are ok but customer service is worst but Pega Customer Service is not like that tool and services both are doing excellent job Incentivized Sanjay Meesala Senior Software Engineer Read full review
Return on Investment	Applied Systems No answers on this topic	Pegasystems Reduced the manual effort due to introducing automation Increased customer satisfaction Enhanced personalization Incentivized Verified User Anonymous Read full review
ScreenShots		Pega Customer Service Screenshots