Learn how Pega can boost your business
June 03, 2022
Learn how Pega can boost your business
Score 7 out of 10
Vetted Review
Verified User
Software Version
Enterprise Edition
Overall Satisfaction with Pega Customer Service
Pega is being used as a decision node for identifying which communications should be sent to which customers, in which channel, and when it would be the best moment to do so. The objective is to have a smarter mechanism to predict the next best action to be carried out at the customer level.
Pros
- Easy and intuitive interface
- Processing of large datasets from different sources.
- Decision making in an automated fashion.
Cons
- Performance, as some of the tasks run in batch.
- Extensibility could take time for complex functionalities.
- At least the cloud version should be more powerful in terms of processing.
- Next Best Action functionalities
- Easy interface
- Data integrations
- Reduced the manual effort due to introducing automation
- Increased customer satisfaction
- Enhanced personalization
Some of the functionalities from AEP are, in principle, more advanced than Pega (for example, the building of flows, and data privacy, among others). However, Pega has been long in the market and therefore it is a more mature tool. Also, Pega's interface is easier to learn. The decision between both would depend on the use case and the other tools surrounding this technology.
Do you think Pega Customer Service delivers good value for the price?
Yes
Are you happy with Pega Customer Service's feature set?
Yes
Did Pega Customer Service live up to sales and marketing promises?
Yes
Did implementation of Pega Customer Service go as expected?
Yes
Would you buy Pega Customer Service again?
Yes
Comments
Please log in to join the conversation