Pega Customer Service Reviews
Pega Customer Service

Pega Customer ServiceCompetitors and Alternatives

Most Commonly Comparedto Pega Customer Service

Best Pega Customer Service Alternatives for Small Businesses

Simplify360

Score 7.8 out of 10

Simplify360 is a Social Business Intelligence company headquartered in Carrollton, Texas with global clients & operations. Simplify360 is an integrated enterprise solutions provider; offering Social Marketing Suite for agencies, Social Contact Center for BPOs and Social Command Center for Enterprises. Simplify360 operates directly or through partners in the US, Malaysia, Korea, Brazil and the Netherlands to name a few. The company’s products and services are sold in over 100 countries.

Higher Rated Features

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Popular Integrations

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Bright Pattern Contact Center

Score 9.7 out of 10
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Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be used on all digital channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also provides native omnichannel quality management, allowing companies to measure every interaction on every channel. The…

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • Predictive dialing

Popular Integrations

There is not enough information to display integrations.

Dialpad Support

Score 9.0 out of 10
Learn More

Dialpad Ai Contact Center is an inbound or outbound call center platform and solution, that helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Live reporting

Popular Integrations

There is not enough information to display integrations.

Jotform

Score 8.7 out of 10

Jotform Enterprise is a digital workspace productivity tool that provides a platform for organizations. The aim of Jotform Enterprise is to give companies an easy-to-navigate tool that makes reaching out to customers, collaborating with coworkers, and collecting e-signatures and data a more seamless process. Jotform Enterprise strives to enable companies to make data-driven decisions without compromising when it comes to quality and security.It doesn’t matter what type of industry; Jotform…

Higher Rated Features

  • Survey Reporting & Analytics
  • Survey Content
  • Survey Format & Appearance

Popular Integrations

There is not enough information to display integrations.

Customer.io

Score 8.0 out of 10

Customer.io is a customer engagement platform that enables marketers to build sophisticated automated messaging campaigns. With access to real-time behavioral data, users can create personalized and relevant messages to engage and retain customers. This includes sending emails, push notifications, SMS, in-app messages, and more through a visual building experience. Built for scale, Customer.io boasts users among over 5,300 companies, sending over 17 billion messages per year.

Higher Rated Features

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Popular Integrations

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Freshchat

Score 8.8 out of 10
Sign up today

A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers.

Higher Rated Features

  • Chat Analytics and Reports
  • Chat history and transcripts
  • Chat and web analytics

Popular Integrations

There is not enough information to display integrations.

Zoho SalesIQ

Score 9.0 out of 10

Zoho SalesIQ is an AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers sales, marketing, and support teams a tool, with features to communicate with visitors throughout the customer lifecycle. Zoho SalesIQ can be used by businesses of all sizes across all industries. Zoho SalesIQ offers:A detailed list of visitors sorted based on the criteria that matter to businessesA codeless website chatbot builder used to build a chatbot for websites without…

Higher Rated Features

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Popular Integrations

There is not enough information to display integrations.

Zendesk Suite

Score 8.6 out of 10

The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer…

Higher Rated Features

  • Incident and problem management
  • Multi-Channel Help
  • Self Help Community

Popular Integrations

There is not enough information to display integrations.

Salesforce Sales Cloud

Score 8.6 out of 10
View Demo

Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AISales AnalyticsTeam Productivity Sales Performance Management Revenue Optimization Partner…

Higher Rated Features

  • Security
  • Customization
  • Integrations with 3rd-party Software

Popular Integrations

There is not enough information to display integrations.

Zoho CRM Plus

Score 8.7 out of 10

Zoho Corporation offers Zoho CRM Plus, a customer experience management platform that features a virtual AI assistant, process automation and business rules engine, and customer behavior analytics.

Higher Rated Features

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Popular Integrations

There is not enough information to display integrations.

Best Pega Customer Service Alternatives for Medium-sized Companies

Bright Pattern Contact Center

Score 9.7 out of 10
Learn More

Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be used on all digital channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also provides native omnichannel quality management, allowing companies to measure every interaction on every channel. The…

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • Predictive dialing

Popular Integrations

There is not enough information to display integrations.

Dialpad Support

Score 9.0 out of 10
Learn More

Dialpad Ai Contact Center is an inbound or outbound call center platform and solution, that helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Live reporting

Popular Integrations

There is not enough information to display integrations.

Conversica

Score 9.8 out of 10

Conversica provides lead management software for marketing, inside sales and sales groups.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Jotform

Score 8.7 out of 10

Jotform Enterprise is a digital workspace productivity tool that provides a platform for organizations. The aim of Jotform Enterprise is to give companies an easy-to-navigate tool that makes reaching out to customers, collaborating with coworkers, and collecting e-signatures and data a more seamless process. Jotform Enterprise strives to enable companies to make data-driven decisions without compromising when it comes to quality and security.It doesn’t matter what type of industry; Jotform…

Higher Rated Features

  • Survey Reporting & Analytics
  • Survey Content
  • Survey Format & Appearance

Popular Integrations

There is not enough information to display integrations.

Iterable

Score 8.8 out of 10
Learn More

Iterable is a growth marketing and user engagement platform. It is designed for B2C markets and supports all types of marketing campaigns (blast, lifecycle, transactional) across all messaging channels (email, web, mobile push notifications, SMS).

Higher Rated Features

  • Email & Online Marketing
  • Platform & Infrastructure
  • Reporting & Analytics

Popular Integrations

There is not enough information to display integrations.

Freshchat

Score 8.8 out of 10
Sign up today

A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers.

Higher Rated Features

  • Chat Analytics and Reports
  • Chat history and transcripts
  • Chat and web analytics

Popular Integrations

There is not enough information to display integrations.

Zoho SalesIQ

Score 9.0 out of 10

Zoho SalesIQ is an AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers sales, marketing, and support teams a tool, with features to communicate with visitors throughout the customer lifecycle. Zoho SalesIQ can be used by businesses of all sizes across all industries. Zoho SalesIQ offers:A detailed list of visitors sorted based on the criteria that matter to businessesA codeless website chatbot builder used to build a chatbot for websites without…

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Zendesk Suite

Score 8.6 out of 10

The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer…

Higher Rated Features

  • Incident and problem management
  • Multi-Channel Help
  • Self Help Community

Popular Integrations

There is not enough information to display integrations.

CleverTap

Score 7.7 out of 10

CleverTap is a mobile marketing solution that helps marketers create differentiated customer engagement strategies that are designed to drive growth. The vendor’s value proposition is that thousands of brands continue to build valuable relationships with their customers using CleverTap’s Intelligent Mobile Marketing Platform, which provides actionable, real-time insights for building amazing customer experiences. According to the vendor, key features and business benefits include: Advanced…

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Salesforce Sales Cloud

Score 8.6 out of 10
View Demo

Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AISales AnalyticsTeam Productivity Sales Performance Management Revenue Optimization Partner…

Higher Rated Features

  • Security
  • Customization
  • Integrations with 3rd-party Software

Popular Integrations

There is not enough information to display integrations.

Best Pega Customer Service Alternatives for Enterprises

Conversica

Score 9.8 out of 10

Conversica provides lead management software for marketing, inside sales and sales groups.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Iterable

Score 8.8 out of 10
Learn More

Iterable is a growth marketing and user engagement platform. It is designed for B2C markets and supports all types of marketing campaigns (blast, lifecycle, transactional) across all messaging channels (email, web, mobile push notifications, SMS).

Higher Rated Features

  • Email & Online Marketing
  • Platform & Infrastructure
  • Reporting & Analytics

Popular Integrations

There is not enough information to display integrations.

Freshchat

Score 8.8 out of 10
Sign up today

A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers.

Higher Rated Features

  • Chat Analytics and Reports
  • Chat history and transcripts
  • Chat and web analytics

Popular Integrations

There is not enough information to display integrations.

Pobuca

Score 8.7 out of 10

Pobuca Connect is a cloud app that turns multiple, overlapping and non-connected business contact lists into one unified company address book that’s easy to access from everywhere and ready to share with co-workers or business associates. It also includes the built-in Pobuca Bot, a virtual assistant to help keep business contacts up to date.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Salesforce Sales Cloud

Score 8.6 out of 10
View Demo

Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AISales AnalyticsTeam Productivity Sales Performance Management Revenue Optimization Partner…

Higher Rated Features

  • Security
  • Customization
  • Integrations with 3rd-party Software

Popular Integrations

There is not enough information to display integrations.

Airship

Score 8.5 out of 10
Talk To An Expert

The Airship Experience Platform provides an end-to-end solution for unifying experiences across channels and capturing value across the entire customer lifecycle.

Higher Rated Features

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Popular Integrations

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SAP Service Cloud

Score 8.4 out of 10
Learn More

SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.

Higher Rated Features

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Popular Integrations

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Braze

Score 8.6 out of 10
Contact Us

Braze is a customer engagement platform that enables relevant and memorable experiences between consumers and the brands they love. With Braze, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies.

Higher Rated Features

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Popular Integrations

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Verint Community

Score 8.2 out of 10

Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.

Higher Rated Features

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Popular Integrations

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Sprinklr Service

Score 4.4 out of 10

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience.Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience. Provides insights to supervisors to drive…

Higher Rated Features

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Popular Integrations

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