Pega Customer Service

Pega Customer Service

Pega Customer Service

12 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Pega Customer Service	Score 7.9 out of 10	N/A	Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition.	N/A

Pricing

Pega Customer Service

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Pega Customer Service
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Pega Customer Service
Considered Both Products	Pega Customer Service Verified User Engineer Chose Pega Customer Service Some of the functionalities from AEP are, in principle, more advanced than Pega (for example, the building of flows, and data privacy, among others). However, Pega has been long in the market and therefore it is a more mature tool. Also, Pega's interface is easier to learn. The … Incentivized Helpful? Sanjay Meesala Senior Software Engineer Chose Pega Customer Service We have used different products those are ok but customer service is worst but Pega Customer Service is not like that tool and services both are doing excellent job Incentivized Helpful?
Top Pros	Pro User interface Pro Simple and intuitive Pro Business process
Top Cons	Minus Need to improve Minus Need to work Minus Customer service

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	Pega Customer Service
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User Ratings
	Pega Customer Service
Likelihood to Recommend	7.7 (2 ratings)

User Testimonials
	Pega Customer Service
Likelihood to Recommend	Pegasystems Pega is a very nice tool for when we need to deal with data coming from different sources that need to be connected and used collectively. Additionally, having an easy-to-use interface makes it ideal for building decision flow in a simple manner that can still take advance decisions for 1:1 communication. Incentivized Verified User Anonymous Read full review
Pros	Pegasystems Easy to contact Responds very quickly Provides accurate information Incentivized Sanjay Meesala Senior Software Engineer Read full review
Cons	Pegasystems Performance, as some of the tasks run in batch. Extensibility could take time for complex functionalities. At least the cloud version should be more powerful in terms of processing. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Pegasystems We have used different products those are ok but customer service is worst but Pega Customer Service is not like that tool and services both are doing excellent job Incentivized Sanjay Meesala Senior Software Engineer Read full review
Return on Investment	Pegasystems Reduced the manual effort due to introducing automation Increased customer satisfaction Enhanced personalization Incentivized Verified User Anonymous Read full review
ScreenShots	Pega Customer Service Screenshots