Likelihood to Recommend
Best suited for complex apps with different business flows that you have to join in one product. Also perfect for enterprise apps with a single backend but different types of users (like clients and account managers). The built-in deployment options let you run your app offline, which is great for highly secure apps with sensitive data. Also good if you need API integrations - docs are ready-made and there're many pre-set modules. As for less appropriate scenarios - AppMaster.io maybe be too rich for simple single-button apps, but once you move past the entrance threshold, simple apps are just several minutes away with AppMaster.io.
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Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
Read full review Pros Server back end nocode businnes processes create Visual programming iOS/Android APP development Admin panel Read full review The best ITSM management just in 1 tool. User friendly for no IT people when they must raise a IT issue. It offer very good workflow during incident or request item. Read full review Cons The service is rapidly developing now and adding new points constantly, so hardly any specific weaknesses can be pointed out. Read full review Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform Tutorials on how to be the best at reporting in servicenow Guided tour functionaltiy is a bit rigid and could use more workflow capabilities Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion. Read full review Likelihood to Renew
Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.
Read full review Usability
As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.
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Very quick replies, very thorough answers, they help with even the smallest cases and always are there when you have even the most stupid questions.
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They are Knowledgeable. They explain from the layman's perspective and are always quick and ready to help. They carry the patient in their conversation and provide a detailed understanding of our query. They also help to build knowledge. They are quick in rendering their help in Service Now forums. They understand their responsibility as the face of the company and are on top of things.
Read full review Alternatives Considered
Wide functionality allows you to implement complex projects. The server back-end is very easy to communicate with applications. And there are a lot of additional integration modules with external services.
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ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
Read full review Contract Terms and Pricing Model
Our base managed service MSA is very clear and focused on our use of ITSM (ITIL role license). Other parts of the platform use some sort of transaction count licensing. This type of pricing does not work for an implementation of our scale.
Service Management Portfolio Lead and Enterprise Architect
Read full review Professional Services
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
Read full review Return on Investment We can develop faster with a smaller team. Read full review Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected. Read full review ScreenShots