Appsmith vs. OCI API Management vs. Verint Voice of the Customer

It is best suited if you want to build a tool for internal use purpose. It is even better suited if you have your data in Google Sheets. You can build apps with functionlity of CRUD where you can not just view but modify and add new entries so you can make good internal CRM tool or HR tool or anything that you need with the flexibility that Appsmith offers.

Incentivized

Oracle API Manager is well suited in a business or company that make use of Apis to facilitate access of backend services and data sources by the staff or customers or both. It is also imported in situations where all actions in a system need to be attributed to specific users.

Incentivized

Verint Voice of the Customer is very well suited for measuring how satisfied (or dissatisfied) the customer base is in close to real time. Also well suited for identifying pain points across the experience. Not sure if the platform is well suited for measuring multiple interactions for a specified journey or a specific audience experiencing a specific journey

Incentivized

• Connect to external data sources like Google Sheets
• Using JS to manupulate data
• Can use JS almost everywhere within design

Incentivized

• API Manager allows for REST and SOAP API's to be easily created and tracked
• API Manager allows for only certain people/applications to use the API (does this thru a subscriber service it provides)
• It also publishes the API's it is tracking so developers can easily know what interfaces already exist.
• The monitoring ability is a nice feature. The admin person can easily see how and where the APIs are currently being used

Incentivized

• Excellent Customer Service, training resources.
• Stable Platform- If a user gives a low satisfaction score, Verint Voice of the Customer can alert support teams to reach out and resolve the issue promptly.
• Verint Voice of the Customer gathers customer feedback on OhioMeansJobs.com, it can capture survey responses after job searches, resume uploads, or virtual workshops, giving a holistic view of user experience.

• UI could be more responsive. Its bit hassle to create a UI which would fit mobile devices.
• If there are multiple UI blocks it gets cumbersome to adjust their size and appearance as you have to do it one by one.

Incentivized

• Absence of Role-Based Access. A finer grain control on what type of users can call certain API Endpoints is needed.
• Performance with third-party databases isn't as fast as using Oracle Database.
• Long learning curve. Although Oracle API Manager provides performance and a vast deal of features, a certain level of expertise is required to effectively make use of them.

• Integrating with Google Analytics did take several sessions with their support team, so that could use improving
• Needed additional assistance from their technical team because of the configuration
• Limited customization for standard deployment survey templates. Some reports are a bit outdated

Incentivized

The cost versus product is a good value, so it all depends on the customer's needs/wants, and of course, budget

Incentivized

Overall usability is easy and while I have been using it for years and used to it, new users seem to be able to create surveys without any training or hand holding. Simply create a login and they can figure it out themselves quickly because of the intuitive nature of the layout. Verint could use to improve or update the user interface as it seems very dated visually.

Every support contact I have had, be it by email, live chat or phone, I have had my issue resolved very quickly, efficiently and professionally by a knowledgeable and well trained support team member. Having worked in technical support many years ago myself, I can appreciate the level of service and quality of support offered by Verint. I would, without hesitation, say that Verint offers one of the best support experiences out there.

Oracle API Manager is much easier to learn and understand then IBM Data Power Gateway and IBM API Connect. We selected Oracle API Manager in our company because to have a good intuitive interface with drag and drop features and because beginners and easily get up to speed to use this tool.

Incentivized

OpinionLab is one of the few out there that does two things very well in it's space: 1. Customer Feedback - just feedback, not surveys. Feedback is free text without more than one or two structured questions. Most survey systems offer too many options, and their reporting is made for structured data analysis not analysis of the open text fields. Some of the other tools viewed did not have the best features for medium or large scale deployment, from an analysis perspective, real-time data extract and download, or customization for branding.

Incentivized

• Saves tons of money to hire a vendor to build apps or hire a specialist within org to build internal apps

Incentivized

• Oracle API Manager supports both REST & SOAP API's.
• Secure and attributable connection to back-end services and data sources. In addition to creating API's for querying data, you can also create API endpoints that can manipulate the data in the back-end databases.
• Although Oracle API Manager provides performance and a vast deal of features, to start with it is really important you train your people working on development, deployment and administrators to effectively use Oracle API Manager.

Incentivized

• Collect data around our login experience where eventually we were able to release a GPE directing customers to utilize our virtual assistant
• Verbatim around the claims experience allowed us to update our Claims Status page to provide more detailed, transparent information to the customer around the status of their claim.

Incentivized