Aptean Made2Manage ERP vs. Sage 500 ERP

For parts sales, M2M is not a good program. There are too many glitches that happen between the sales order process and the shipping process. At the same time, we have to work with outside vendors to make certain functions work in the program. Or it has to work outside the program and communicate back to the main software. Way too clunky.

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Sage 500 ERP is great for companies with core accounting needs, distributors, and discrete manufacturers. Some areas, such as process manufacturing, would require a companion product from an ISV for the software to be truly functional. Some areas, such as construction or retail apparel, may simply not be well-served.

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• Made2Manage has been consistent since I began supporting it in terms of data input and the user interface.

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• Sage is the one-stop-shop for all of our needs. We're able to control contracts, subcontracts, and field reports from the program.
• Another strength is the ability to database all the information and export it to excel. This makes data-based investigations a breeze.
• The ability for Timberscan to be imported to Sage is a huge help with invoice management. Prior to this it all had to be done manually and slowed the process to an essential halt as there are thousands of invoices per month.

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• The management interface for users is not straightforward.
• Managing permissions for users is difficult outside of copying permissions.
• It still has lots of issues that can cause significant downtime.

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• The biggest concern/complaint of Sage 500 users is speed. Some of the screen take a while to load.
• The user interface needs some refreshing. Screens need to be updated to take advantage of shortcuts and to be more intuitive.

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I am not in the decision making group any more for this product. When I was, I along with many other managers, voted to go with a competitive product software vs re-subscribing to Aptean for this product. We were convinced by certain parties at our work that the new product was head and shoulders above the old product. While they freshened up a few things and there was an increase in some functionality areas, it was still tired.

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It's too pricey for our size of company.

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This software is not user-friendly nor easy to train on. I train people for various departments and had argued for the company to go with another company. I was not alone. When the time came for us to do an upgrade (necessitated by the advent of Windows 10 compatibility issues), a number of managers at our organization wanted to seek out other vendors due to the difficulty in training people to use the software. Then have to deal with so many of the user issues and lack of functionality created by the need for using an outside software programmer to bring in software that interpreted what M2M was doing and then translate it back into the program so that we had an end-user solution. This software should be robust enough to do it all. It is not. I hate to be so negative about it but anyone that has spent as many years using this software as I have should find something good to say about the platform and I struggle to do that. I had asked for the warranty section that would tie into the return authorization process. I was told it would happen. It didn't. Bad karma.

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I have been using Intacct for almost 10 years in 2 different companies and I just simply love it. I tried SAP (GUI) and Netsuite and they dont come close to what Ive seen.

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I go back to the warranty segment of the program to help track expenses that were generated by returns and zero-dollar sales orders to resolve customer issues. I feel like I was lied to by the company. They said they would have it in there on the new release. They told the purchasing manager it would be on the new release. The purchasing manager assured me it would be on there. They even showed 'warranty loading' on the screen when you signed in. However, there was no additional component of the return material authorization process for warranty adaptation. I even challenged our upload team about it and they had no answer. It does a few functions well but in my personal experience, buy something else.

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The online training courses are not up to date. We experienced technical issues with two of the classes.

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The actual implementation was no worse or better than other software updates. There were days of pain and additional training helped overcome a lot of the learning curve associated with that. However, that training came from our own internal staff vs anyone from Aptean.

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Keep your database and application in different servers.
Install Microsoft Office on your application server so you can use some of the data analysis tools in Sage.

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They worked in a similar manner. I was not an admin when I used Oracle though.

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500 seems much smoother at handling some of the basic accounting tasks, for example both issuing and later reconciling checks in Dynamics AX seems a little tedious.

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• I came on board after M2M was implemented so I'm not sure how it has changed from previous software. However, I do know it has the ability to grow with the company.

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• Positive: The program allows for a lot of data entry and splitting of information. It has the capability of replacing multiple programs and therefore saving cost.
• Negative: The modules are cumbersome and not user friendly at all. As a result not many user are comfortable using it. This means that the program is not being used to its capacity.
• Negative: Although the program has the capacity to be great, the user interface destroys that potential. Sage needs to seriously work on their program to simplify it. It's as if it still uses Command-line entries from 1995. Needs to be updated ASAP.

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