Endless Capability Thwarted by Lack of User Interface
J. Mickey Merguerian | TrustRadius Reviewer
March 18, 2020

Endless Capability Thwarted by Lack of User Interface

Score 2 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Sage 500 ERP

Sage 500 is being used by my organization in all departments. From field report entries to subcontractor management, to accounting. We utilize this program for all of our construction needs. All purchases and employees are being accounted for on this program. I personally utilize their change order management/change request management. It's being used on each project and from headquarters as well.
  • Sage is the one-stop-shop for all of our needs. We're able to control contracts, subcontracts, and field reports from the program.
  • Another strength is the ability to database all the information and export it to excel. This makes data-based investigations a breeze.
  • The ability for Timberscan to be imported to Sage is a huge help with invoice management. Prior to this it all had to be done manually and slowed the process to an essential halt as there are thousands of invoices per month.
  • Sage has a huge issue with User interface. The program itself is non-intuitive and I believe suffers from Paralysis by Analysis.
  • There are too many overlapping issues in the program. They use uncommon vernacular in their operations that leaves the user unsure about whether or not the changes they entered will stick.
  • Sage is extraordinarily cumbersome for a program that has such functionality. If they're able to simplify the language and the modules within the data entry, I will recommend it, but as of now it's sub-par for this industry.
  • Positive: The program allows for a lot of data entry and splitting of information. It has the capability of replacing multiple programs and therefore saving cost.
  • Negative: The modules are cumbersome and not user friendly at all. As a result not many user are comfortable using it. This means that the program is not being used to its capacity.
  • Negative: Although the program has the capacity to be great, the user interface destroys that potential. Sage needs to seriously work on their program to simplify it. It's as if it still uses Command-line entries from 1995. Needs to be updated ASAP.
Sage is by far the worst program I have ever used in the construction industry. It has the capability to be a wonderful program for an entire organization but it severely lacks user interface. For instance, Their field reports section has a character limit. That's ridiculous. If I'm entering a quantity that represents hundreds of thousands of dollars, and I'm forced to explain the application for payment, I cannot be given a character limit. I put equations and measurements in these descriptions. In addition, when nit comes to change order management, It's as if they've intertwined so many different modules that it becomes impossible to actually manage them all and interact with them. This program is not good if you're planning on running a construction company or project. Especially as a general contractor.
Sage is wonderful for payroll and employee management. Although it has the capabilities to be a one-stop-shop program, it seriously lacks the interface necessary for wide use. I've had to consult Sage professionals on numerous occasions to explain and walk me through the program as there are so many redundancies. This program has wonderful potential, but they need to update the software and user interface before I can recommend it to any colleague.

Sage 500 Feature Ratings

Accounts payable
7
Accounts receivable
7
Global Financial Support
2
Intercompany Accounting
5
Journals and Reconciliations
6
Enterprise Accounting
5
Configurable Accounting
8
Standardized Processes
6
Automated Invoice Processing
6
Shared Services Payments
4
Billings Management
8
Customer Receipt Applications
4
Revenue Recognition
8
Cash Management
6
Asset Management
7
Travel & Expense Management
8
Budgetary Control & Encumbrance Accounting
2
Period Close
5
Transactions Tax
3
Subledger Reconciliations
2
3rd Party Accounting Systems
7
Inventory tracking
9
Automatic reordering
3
Location management
8
Manufacturing module
6
Pay calculation
9
Benefit plan administration
6
Direct deposit files
9
Salary revision and increment management
8
Reimbursement management
5
Dashboards
8
Standard reports
7
Custom reports
10
API for custom integration
7
Plug-ins
2
Role-based user permissions
8
Single sign-on capability
2
Award Lifecycle Management
6
Spending Control
8
Indirect Cost Management
8
Billing
8
Budgeting and Forecasting
1
Project Costing
3
Cost Capture
8
Capital Project Management
9
Customer Invoicing
8
Customer Contract Compliance
9
Project Revenue Recognition
9
Project Financial Performance Analysis
7
Project Financials Dashboard
8
Real-time Financial Reporting
7
Project Manager Dashboard
8
Resource Manager Dashboard
7
Task Insight for Project Managers
7
Project Manager Mobile Functionality
5
Team Member Task Collaboration
5
Team Member Mobile Functionality
4
Project Candidate Search
4
Project Candidate Comparison and Analysis
2
Real-Time Project Reporting
2
Absence Management
4
Product Lifecycle Management
2
Sourcing Team Collaboration
2
Sourcing Analysis
2
Catalog Shopping E-Commerce for Employees
2
Contract Authoring
8
Contract Compliance Management
4
Contract History
8
Contract Renewal Automation
8
Contract Repository
10
Contract Standardization and Enforcement
9
Electronic Signatures
9
Invoice Automated Matching
9
Purchasing Risk and Compliance Management
6
Requisitions-to-Purchase Orders Integrated
8
Spend Compliance Management
5
Supplier Assessment
3
Supplier Communication and Collaboration
5
Supplier Management
4
Risk Repository
3
Control Management
7
Control Mapping
2
Control Efficiency Assessments
4
Automated Control Assessments
6
Assessment Capture
2
Automatic Notification
7
Remediation and Certification
3
Forecasting
1
Inventory Planning
2
Performance Monitoring
1
Ideation Management
2
Requirements Management
7
Proposal Management
7
Innovation Portfolio Management
4
Product Master Data Management
4
Project Portfolio Management
8