Arcserve UDP vs. Azure StorSimple

If I were speaking to a fellow Managed Service Provider, I would likely NOT recommend this product. There are simply too many other tools out there that are better hitting this particular market. And the pain points that we do have with them are especially difficult because of our business model. However in speaking to pretty much anyone else in IT/Disaster Recovery this is an enterprise tool built to handle anything you throw at it. UNC paths and linking backup servers to one another, the flexibility of the tool allows for maximum cost savings if you build it right.

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Onsite storage needs and backing up to Azure.

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• It is reliable and once it is up and running you do not need to worry about it.
• It is flexible; you can use it to backup on-prem or in the cloud.
• Backup and DR

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• Performance via the SSD drives.
• Writes back to our Private Cloud via Azure.
• Easy to Admin via Web client interface.

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• Notifications - on the odd occasion something doesn't work, I get way too many email notifications!
• Explanation of issues - sometimes when there is a problem, the explanation is a bit lacking in the logs as to why
• Flagging of errors - sometimes minor errors just get a warning flag, and it doesn't really notify you that they are there.

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• Additional fail-over functionality

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If I wanted to use just onsite storage the StorSimple device is already paid for.

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It works great in our infrastructure, we have reduced the risk of losing information at a lower TCO compared to other solutions. The implementation process was precise and fast and upgrades have always been smooth. It delivers what it promises.

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Pretty good--I haven't actually had to call them much so it's hard to say. The box works well enough and most of my issues have been related to the rest of my network, rather than the appliance itself.

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Arcserve [UDP] has stood the test of time due to its low cost-to-feature value proposition for our company. We have ultimately decided to move to a more MSP-friendly product in N-Able Backup, but Arcserve [UDP] kept us around for years with their reliable and inexpensive product that delivered above and beyond technologically of their competitors throughout all that time.

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Easy to use and highly compatible with our MSFT Hyper-V environment

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• We have been able to keep our clients' costs low and add advanced features with no additional overhead for us in licensing.
• It does however cost us a significant amount of additional technician time to review backups each day compared to other products aimed in our vertical.

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• Great Folks on the MSFT Implementation team
• Great value on year 2

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