Arcserve UDP vs. BitLocker Drive Encryption vs. PK Encryption

If I were speaking to a fellow Managed Service Provider, I would likely NOT recommend this product. There are simply too many other tools out there that are better hitting this particular market. And the pain points that we do have with them are especially difficult because of our business model. However in speaking to pretty much anyone else in IT/Disaster Recovery this is an enterprise tool built to handle anything you throw at it. UNC paths and linking backup servers to one another, the flexibility of the tool allows for maximum cost savings if you build it right.

Incentivized

It is well suited especially for users that access or store sensitive/confidential data on their computers. In the case of where users are accessing confidential data over the network, it is highly recommended to use Bitlocker to encrypt the computer. In the case where users are storing confidential data on their computer, it should be a requirement that BitLocker is used/enabled. It would be less appropriate if someone was using a computer and they were not dealing with any sensitive data, or in cases where the computer is used for recreational purposes (browsing the web, playing games, etc).

Incentivized

• It is reliable and once it is up and running you do not need to worry about it.
• It is flexible; you can use it to backup on-prem or in the cloud.
• Backup and DR

Incentivized

• Encrypts the entire drive and provides a high level of security.
• In an Active Directory environment, you can set up BitLocker to automatically save keys to AD.
• As part of Windows, no additional licensing costs.
• Set up and configuration is relatively easy.
• Uses TPM module to increase security.

Incentivized

• Notifications - on the odd occasion something doesn't work, I get way too many email notifications!
• Explanation of issues - sometimes when there is a problem, the explanation is a bit lacking in the logs as to why
• Flagging of errors - sometimes minor errors just get a warning flag, and it doesn't really notify you that they are there.

Incentivized

• Even if it's the best we tested, I think write performance could be improved. Maybe with dedicated hardware inside the TPM?
• No integration with OS password is a shame as most others have it and it is Microsoft on Microsoft so they can probably do it better then anyone else and safer.
• I wish they would support multiple passwords like FileVault on macOS. If it's a shared computer, you have to give the only password to Bitlocker to both users.

Incentivized

It works great in our infrastructure, we have reduced the risk of losing information at a lower TCO compared to other solutions. The implementation process was precise and fast and upgrades have always been smooth. It delivers what it promises.

Incentivized

Very easy to enable.

Pretty good--I haven't actually had to call them much so it's hard to say. The box works well enough and most of my issues have been related to the rest of my network, rather than the appliance itself.

Incentivized

Not good nor bad, BitLocker encryption is a symptom of our era, we need to protect ourselves and our data, BitLocker is a tool, as an IT we have to deal with it but it doesn't bring any benefit to my daily operations.

Incentivized

Arcserve [UDP] has stood the test of time due to its low cost-to-feature value proposition for our company. We have ultimately decided to move to a more MSP-friendly product in N-Able Backup, but Arcserve [UDP] kept us around for years with their reliable and inexpensive product that delivered above and beyond technologically of their competitors throughout all that time.

Incentivized

BitLocker Drive Encryption solution offering is cheaper than the one that McAfee offers, it will help you with specific business concerns like "how many encrypted assets do I have?" it's easy to maintain, easy to deploy, and easy to track. It's best suited for companies that are not trying to go far away on the disk encryption matter

Incentivized

• We have been able to keep our clients' costs low and add advanced features with no additional overhead for us in licensing.
• It does however cost us a significant amount of additional technician time to review backups each day compared to other products aimed in our vertical.

Incentivized

• The biggest positive impact it has on ROI is the cost savings, since there is no cost to using the software.
• Since it's widely available to anyone with a Windows computer, and the program is built into the operating system, there is no need to really install anything. This helps to save time of the IT department having to do installs, and also keep track of licensing, etc.

Incentivized