TrustRadius

Ardexus CRM vs. Paytronix Customer Experience Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Ardexus CRM
Score 8.1 out of 10
N/A
Ardexus Customer Relationship Management (CRM) is built as a marketing, sales, service, and mobile CRM solution.N/A
Paytronix Customer Experience Platform
Score 8.7 out of 10
N/A
Paytronix, from the company of the same name in Newton, is presented as an all-in-one, multi-channel marketing platform that transforms customer engagement into meaningful guest experiences. It can be used to create employee dining rewards, or it can serve as a platform to enable rapid processing of digital orders.N/A
Pricing
Ardexus CRMPaytronix Customer Experience Platform
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Ardexus CRMPaytronix Customer Experience Platform
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Ardexus CRMPaytronix Customer Experience Platform
Features
Ardexus CRMPaytronix Customer Experience Platform
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Ardexus CRM
8.1
1 Ratings
4% above category average
Paytronix Customer Experience Platform
-
Ratings
Customer data management / contact management10.01 Ratings00 Ratings
Workflow management7.01 Ratings00 Ratings
Territory management7.01 Ratings00 Ratings
Opportunity management7.01 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)10.01 Ratings00 Ratings
Interaction tracking10.01 Ratings00 Ratings
Channel / partner relationship management6.01 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Ardexus CRM
9.0
1 Ratings
16% above category average
Paytronix Customer Experience Platform
-
Ratings
Case management9.01 Ratings00 Ratings
Call center management9.01 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Ardexus CRM
8.5
1 Ratings
10% above category average
Paytronix Customer Experience Platform
-
Ratings
Lead management9.01 Ratings00 Ratings
Email marketing8.01 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Ardexus CRM
10.0
1 Ratings
27% above category average
Paytronix Customer Experience Platform
-
Ratings
Custom fields10.01 Ratings00 Ratings
Custom objects10.01 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Ardexus CRM
10.0
1 Ratings
28% above category average
Paytronix Customer Experience Platform
-
Ratings
Mobile access10.01 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Ardexus CRM
10.0
1 Ratings
18% above category average
Paytronix Customer Experience Platform
-
Ratings
Role-based user permissions10.01 Ratings00 Ratings
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Ardexus CRMPaytronix Customer Experience Platform
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Oracle Marketing
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User Ratings
Ardexus CRMPaytronix Customer Experience Platform
Likelihood to Recommend
8.0
(1 ratings)
10.0
(1 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Ardexus CRMPaytronix Customer Experience Platform
Likelihood to Recommend
Ardexus Inc.
It is well-suited for mid-sized companies. And the pricing is relatively better. I don't think it will work well well with companies handling bleeding-edge tech. But if u are looking for a typical CRM which does what it's supposed to do, then go for it. And it works well with your ERP software too.
Verified User
Anonymous
Read full review
Paytronix Systems
Paytronix has been a helpful partner in maintaining our loyalty and gift card programs. The company can assist in the building, executing, and reviewing of customer outreach "campaigns," whether it is a temporary promo or basic point collection. We appreciate the partnership we have created with our customers and other business. They ask for users' feedback and take it seriously.
Lacey Davidson | TrustRadius Reviewer
Lacey Davidson
Office Manager
Read full review
Pros
Ardexus Inc.
  • Integrates well with Lotus Notes
  • Integrates well with Outlook
  • Is IBM-based
Verified User
Anonymous
Read full review
Paytronix Systems
  • Online agency for customers
  • Excellent web services for administration
  • Detailed customer service reports
  • Fraud detection
  • Number of reports available
  • Customer service available
Lacey Davidson | TrustRadius Reviewer
Lacey Davidson
Office Manager
Read full review
Cons
Ardexus Inc.
  • UI is very basic
  • NO themes options in web mode
  • NO Call option online
Verified User
Anonymous
Read full review
Paytronix Systems
  • Building reports could be easier
  • Integration with some systems can be tricky
  • Account filters for reports
  • Could be better at outreach to customers
Lacey Davidson | TrustRadius Reviewer
Lacey Davidson
Office Manager
Read full review
Usability
Ardexus Inc.
Firstly, it's relatively cheaper than the other products in this segment but offers more features. For mid-Sized companies, this CRM is the best choice. If the company is already using Lotus Notes, the integration becomes easier. And finally, this is IBM-based.
Verified User
Anonymous
Read full review
Paytronix Systems
No answers on this topic
Support Rating
Ardexus Inc.
Actually, I never had to use support during all this time.
Verified User
Anonymous
Read full review
Paytronix Systems
No answers on this topic
Alternatives Considered
Ardexus Inc.
Oracle CRM on-demand is better for a huge company; it doesn't offer the level of customization this CRM offers. It provides less scope for 3rd party integrations. The analytics are far better with Ardexus CRM. Oracle CRM has not changed in 10 years, whereas Ardexus CRM gets constant Updates.
Verified User
Anonymous
Read full review
Paytronix Systems
No answers on this topic
Return on Investment
Ardexus Inc.
  • Increased per person productivity
  • Saves time when compared to doing it manually
  • It makes data easily retrievable
Verified User
Anonymous
Read full review
Paytronix Systems
  • Helps us establish customer loyalty for those new to the area
  • Assists in building sales for the next quarter with gift card promotions we run
  • Brand loyalty
Lacey Davidson | TrustRadius Reviewer
Lacey Davidson
Office Manager
Read full review
ScreenShots