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Ardexus CRM

Ardexus CRM

Overview

What is Ardexus CRM?

Ardexus Customer Relationship Management (CRM) is built as a marketing, sales, service, and mobile CRM solution.

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Recent Reviews
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Pricing

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Ardexus CRM

Ardexus CRM

N/A
Unavailable

What is Ardexus CRM?

Ardexus Customer Relationship Management (CRM) is built as a marketing, sales, service, and mobile CRM solution.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Ardexus CRM?

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Comparisons

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Reviews and Ratings

(5)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
May 28, 2022

Efficient CRM Integratable with Lotus Notes

Verified User
Professional in Information Technology
Information Technology & Services Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Our Scope of Usage is like any Company that needs a CRM. Sales are driven by efficient CRM management. We are a financial organization, which means we have to store essential sensitive info on customers with us. So it has to be safe and organized. This is where Ardexus CRM comes into the picture. It is cost-efficient too.
Pros and Cons
  • Integrates well with Lotus Notes
  • Integrates well with Outlook
  • Is IBM-based
  • UI is very basic
  • NO themes options in web mode
  • NO Call option online
Likelihood to Recommend
It is well-suited for mid-sized companies. And the pricing is relatively better. I don't think it will work well well with companies handling bleeding-edge tech. But if u are looking for a typical CRM which does what it's supposed to do, then go for it. And it works well with your ERP software too.
Ardexus CRM Feature Ratings
Sales Force Automation (9)
63.33333333333333%
6.3
Customer data management / contact management
100%
10.0
Workflow management
70%
7.0
Territory management
70%
7.0
Opportunity management
70%
7.0
Integration with email client (e.g., Outlook or Gmail)
100%
10.0
Contract management
N/A
N/A
Quote & order management
N/A
N/A
Interaction tracking
100%
10.0
Channel / partner relationship management
60%
6.0
Customer Service & Support (3)
60%
6.0
Case management
90%
9.0
Call center management
90%
9.0
Help desk management
N/A
N/A
Marketing Automation (2)
85%
8.5
Lead management
90%
9.0
Email marketing
80%
8.0
CRM Project Management (3)
N/A
N/A
Task management
N/A
N/A
Billing and invoicing management
N/A
N/A
Reporting
N/A
N/A
CRM Reporting & Analytics (3)
N/A
N/A
Forecasting
N/A
N/A
Pipeline visualization
N/A
N/A
Customizable reports
N/A
N/A
Customization (4)
50%
5.0
Custom fields
100%
10.0
Custom objects
100%
10.0
Scripting environment
N/A
N/A
API for custom integration
N/A
N/A
Security (2)
50%
5.0
Role-based user permissions
100%
10.0
Single sign-on capability
N/A
N/A
Social CRM (2)
N/A
N/A
Social data
N/A
N/A
Social engagement
N/A
N/A
Integrations with 3rd-party Software (2)
N/A
N/A
Marketing automation
N/A
N/A
Compensation management
N/A
N/A
Platform (1)
100%
10.0
Mobile access
100%
10.0
Return on Investment
  • Increased per person productivity
  • Saves time when compared to doing it manually
  • It makes data easily retrievable
Alternatives Considered
Oracle CRM on-demand is better for a huge company; it doesn't offer the level of customization this CRM offers. It provides less scope for 3rd party integrations. The analytics are far better with Ardexus CRM. Oracle CRM has not changed in 10 years, whereas Ardexus CRM gets constant Updates.
Other Software Used
Usability
9
Firstly, it's relatively cheaper than the other products in this segment but offers more features. For mid-Sized companies, this CRM is the best choice. If the company is already using Lotus Notes, the integration becomes easier. And finally, this is IBM-based.
Support Rating
8
Actually, I never had to use support during all this time.
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