Artologik HelpDesk vs. Zendesk Suite
Artologik HelpDesk vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Artologik HelpDesk | N/A | Artologik HelpDesk is a browser-based help desk and ticketing platform. It includes features such as flexible request registration, e-mail request handling, and data-driven analytics. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Artologik HelpDesk | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Artologik HelpDesk | Zendesk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Artologik HelpDesk | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Artologik HelpDesk | Zendesk Suite | |
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Likelihood to Recommend | Artisan Global Media No answers on this topic | Zendesk |
Pros | Artisan Global Media No answers on this topic | Zendesk |
Cons | Artisan Global Media No answers on this topic | Zendesk |
Likelihood to Renew | Artisan Global Media No answers on this topic | Zendesk |
Usability | Artisan Global Media No answers on this topic | Zendesk |
Reliability and Availability | Artisan Global Media No answers on this topic | Zendesk |
Performance | Artisan Global Media No answers on this topic | Zendesk |
Support Rating | Artisan Global Media No answers on this topic | Zendesk |
Online Training | Artisan Global Media No answers on this topic | Zendesk |
Implementation Rating | Artisan Global Media No answers on this topic | Zendesk |
Alternatives Considered | Artisan Global Media No answers on this topic | Zendesk |
Return on Investment | Artisan Global Media No answers on this topic | Zendesk |
ScreenShots | Zendesk Suite Screenshots |