The best user friendly effective tool for customer support
October 03, 2025
The best user friendly effective tool for customer support
Score 9 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Zendesk Suite
I have used this Zendesk Suite in my organisation TTec, and also Revolut, so basically I worked as a customer support specialist and I believe that this tool helped us a lot to assist the users through all channels like email, chat- or even calls. It is easy to navigate & use. The user gets the proper platform to reach out to us and easy to keep a track of us of user's query. This tool makes it very easier for us as a customer support agent to assist the user quickly as we get the details of the user possible issues & recommendations confluence pages and articles to help the user, that will not take much time to share the answers like FAQ type.
Pros
- Merging of the tickets with similar issues, it is easy to avoid confusion
- Al global team somehow gets connected with different ways like Slack, with the Zendesk Suite which is so easier to highlight & the issue quickly
- The best thing is that this tool gives you to send the message via chat-, email, call through the one single platform
- Now AI has been added so it works good
Cons
- AI needs to be approved sometime the AI response is not according to the users query
- Show the user the most accurate article not too much that can overwhelm the user and same for the support agent as well with conf- pages
- Some detailed personal details of the user - added on the Zendesk Suite
- After using this tool, my CSAT score was good and we are itself were able manage and figure how to do it better. CSAT is a win here
- The ticketing system is good, it is easy to assign & manage the ticket queue
- In our current company, we had to set up but it was just so easy to setup without taking much time
I have 5 years of experience in customer support and used many tools to assist users but I can say that Zendesk Suite is the best tool that I used to resolve the query, with this tool, it was easy to grab the CSAT, setting up the tool & most importantly, getting used to this tool within a very short span.
Even these two have a ticketing system but that I also used previously but Zendesk Suite has a very clear ticketing system - it does not take much time to understand and use it, the interface is easy and the automation system also works up to the expectation, it is not just easy for the users but for us from the backed support as well, it is so user-friendly.
Do you think Zendesk Suite delivers good value for the price?
Yes
Are you happy with Zendesk Suite's feature set?
Yes
Did Zendesk Suite live up to sales and marketing promises?
Yes
Did implementation of Zendesk Suite go as expected?
Yes
Would you buy Zendesk Suite again?
Yes
Comments
Please log in to join the conversation