TrustRadius

ASAPP Customer Experience Performance (CXP) vs. Moveworks

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ASAPP Customer Experience Performance (CXP)
Score 8.5 out of 10
N/A
ASAPP in New York offers artificial intelligence and machine learning products to deliver automation and human augmentation, supporting customer experiences. They develop AI, machine learning, speech recognition, robotic process automation, and natural language processing software. Their flagship ASAPP Customer Experience Performance (CXP) supports asynchronous communication with conversational AI and machine learning sales prioritization, and provides conversational intelligence to support…N/A
Moveworks
Score 8.0 out of 10
N/A
Moveworks, now from ServiceNow, is a cloud-based machine learning platform that resolves IT support issues autonomously. Moveworks activates different resolution skills to take action, complete tasks, retrieve information and find answers.N/A
Pricing
ASAPP Customer Experience Performance (CXP)Moveworks
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ASAPP Customer Experience Performance (CXP)Moveworks
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Best Alternatives
ASAPP Customer Experience Performance (CXP)Moveworks
Small Businesses
Fin by Intercom
Fin by Intercom
Score 8.6 out of 10
Fin by Intercom
Fin by Intercom
Score 8.6 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ASAPP Customer Experience Performance (CXP)Moveworks
Likelihood to Recommend
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
ASAPP Customer Experience Performance (CXP)Moveworks
Likelihood to Recommend
ASAPP
No answers on this topic
ServiceNow
Moveworks is great at automating simple functions with zero human touch and requests, like unlocking user accounts, resetting user passwords, and adding users to DL ticket creation. These functions reduce total calls to our help desk.
Mike Miller | TrustRadius Reviewer
Mike Miller
System Administrator
Read full review
Pros
ASAPP
No answers on this topic
ServiceNow
  • Understanding employee questions and serving up information and answers
  • Very easy to add new content into the chatbot
  • Excellent customer support
Mike Miller | TrustRadius Reviewer
Mike Miller
System Administrator
Read full review
Cons
ASAPP
No answers on this topic
ServiceNow
  • Conversations, asking users refining questions to better tailor responses
Mike Miller | TrustRadius Reviewer
Mike Miller
System Administrator
Read full review
Return on Investment
ASAPP
No answers on this topic
ServiceNow
  • 22% reduction in calls to support channels
  • Employee growth without needing to add support personnel
Mike Miller | TrustRadius Reviewer
Mike Miller
System Administrator
Read full review
ScreenShots