Asset Panda vs. BMC Helix ITSM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Asset Panda
Score 8.2 out of 10
N/A
Asset Panda is a cloud-based barcoding and asset tracking platform from the company of the same name headquartered in Frisco, Texas, that can possibly displace the need for scanners with standard (mobile phone, tablets) mobile devices in barcode scanning.N/A
BMC Helix ITSM
Score 7.2 out of 10
N/A
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.N/A
Pricing
Asset PandaBMC Helix ITSM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Asset PandaBMC Helix ITSM
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Asset PandaBMC Helix ITSM
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
Asset Panda
8.7
1 Ratings
13% above category average
BMC Helix ITSM
-
Ratings
Software and hardware inventory tracking9.01 Ratings00 Ratings
Asset lifecycle monitoring9.01 Ratings00 Ratings
Asset relationship management8.01 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Asset Panda
-
Ratings
BMC Helix ITSM
9.9
46 Ratings
19% above category average
Organize and prioritize service tickets00 Ratings9.945 Ratings
Expert directory00 Ratings9.932 Ratings
Service restoration00 Ratings9.940 Ratings
Self-service tools00 Ratings10.044 Ratings
Subscription-based notifications00 Ratings9.935 Ratings
ITSM collaboration and documentation00 Ratings9.944 Ratings
ITSM reports and dashboards00 Ratings9.944 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Asset Panda
-
Ratings
BMC Helix ITSM
10.0
42 Ratings
19% above category average
Configuration mangement00 Ratings10.039 Ratings
Asset management dashboard00 Ratings10.039 Ratings
Policy and contract enforcement00 Ratings9.932 Ratings
Change management
Comparison of Change management features of Product A and Product B
Asset Panda
-
Ratings
BMC Helix ITSM
9.9
43 Ratings
16% above category average
Change requests repository00 Ratings9.943 Ratings
Change calendar00 Ratings10.040 Ratings
Service-level management00 Ratings9.942 Ratings
Best Alternatives
Asset PandaBMC Helix ITSM
Small Businesses
ConnectWise RMM
ConnectWise RMM
Score 7.9 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 10.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 10.0 out of 10
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Asset PandaBMC Helix ITSM
Likelihood to Recommend
8.2
(5 ratings)
8.9
(51 ratings)
Likelihood to Renew
9.0
(1 ratings)
9.0
(6 ratings)
Usability
-
(0 ratings)
6.5
(3 ratings)
Support Rating
-
(0 ratings)
8.1
(9 ratings)
Implementation Rating
-
(0 ratings)
6.6
(2 ratings)
Configurability
-
(0 ratings)
5.0
(1 ratings)
Product Scalability
-
(0 ratings)
8.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
7.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
Asset PandaBMC Helix ITSM
Likelihood to Recommend
Asset Panda
It is great to keep track of all assets. I'd like to see a spot where we would put a link to any of our assets with GPS in them, so we do not have to go back and forth. The feature to put serial numbers for equipment is a great feature
Read full review
BMC Software Inc.
Large complex organisation, with complex technology that needs to manage Technology Services. It is very flexible and able to manage a large complex environment but the knowledge required to set this up correctly (foundation data and configuration) is the key factor for success. It can integrate with many other systems and tools and integrate data from many sources - whether that be AWS cloud, or an on premises bespoke system. I would not recommend for a Small Organisation without the resources to set up and maintain the underlying foundation data and configuration.
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Pros
Asset Panda
  • Find the position of assets using their location and synopsis
  • E-signature is used to assets
  • Cloud based tracking from anywhere
  • Assets assigned to users are easily tracked
Read full review
BMC Software Inc.
  • Integration with monitoring software like SolarWinds. where Remedy can transform notifications to work orders and assign to respective teams.
  • Detailed Customization capability to fit the exact needs of the organization.
  • Change management calendar, which integrates change orders from all organization departments and facilitates the scheduling process of project managers.
  • It can be offered as a cloud-based service, where you don't need to worry about server maintenance or database backup.
Read full review
Cons
Asset Panda
  • Time-out settings on the website should be increased.
  • Image structure on the way they organized photos could be improved.
  • Barcode scanner on a mobile device could be improved.
  • Photo editor could be improved.
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BMC Software Inc.
  • The interface (ironically). My company has made an attempt to replace the "classic" Remedy interface with some more functional, modern, but Remedy set to a particular look and feel (and consequently, functionality)
  • The API is hidden from the user: There exists an API for Remedy, that would make my job TONS easier, as I like to perform actions on Remedy in bulk (and therefore - programmatically). Exposing a user API is very much mainstream these days, so Remedy relying on its interface to perform ITIL is very limiting
  • By extension- the result of Remedy's interface is that it becomes very "click-happy": little buttons, and links stuffed into every corner of the screen, with options API logically together. API is old, but it still feels very rushed.
  • The primary tool for most of my ITIL operations is: searching. API of searching goes into finding assets, checking in equipment, finding users, tickets, etc. What Remedy could very much benefit from a "Google" -like interface
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Likelihood to Renew
Asset Panda
No answers on this topic
BMC Software Inc.
We have been customers of BMC for well over 7 years now and our corporation is tightly integrated with BMC and multiple solutions they offer us.
Read full review
Usability
Asset Panda
No answers on this topic
BMC Software Inc.
At least Remedy is all contained in a single platform, so the interface is consistent. Also, the most heavily performed functions are generally usable. However, to use some of the more advanced modules can be a bit more cumbersome (such as Change Management and CMDB (Not Including ADDM)). So, overall BMC Remedy ITSM is better than some applications like CA SDM or HP SM, but not quite on par with ServiceNow.
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Support Rating
Asset Panda
No answers on this topic
BMC Software Inc.
The support is good in overall resolving the issues and even in the deployment phase. We are able to use it in production without any trained in-house engineer as the support team gets the job done. We can say that experts completed the deployment for us, and now it is functional.
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Implementation Rating
Asset Panda
No answers on this topic
BMC Software Inc.
Satisfied because I didn't have to do it!
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Alternatives Considered
Asset Panda
Asset Panda is great for fixed assets or small businesses. I have also used inventory in a retail environment where product coming in and out need to be tracked. I wouldn't recommend it for an extremely high volume business.
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BMC Software Inc.
The decision to select BMC Remedy was made prior to my employment. We did conduct an RFC process for a new ITSM platform and BMC was considered but not selected. We looked at several platforms and ended up choosing Ivanti Service Desk (previously LANDESK) due to the features, ease of customization and price.
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Scalability
Asset Panda
No answers on this topic
BMC Software Inc.
Again, always room for improvement, but a very stable product none-the-less.
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Return on Investment
Asset Panda
  • Quick and easy asset management
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BMC Software Inc.
  • When I was in Management discussion calls, and all the team is happy while using BMC Remedy so I don't find any specific negative impact on our organization.
  • I really enjoy Smart IT as the tool of choice for our incident management team.
  • Visibility of tickets is key. All support staff users can see tickets in consoles they have access to.
Read full review
ScreenShots

Asset Panda Screenshots

Screenshot of The list view of Asset Panda groups.Screenshot of A look inside a single asset record on Asset Panda.Screenshot of Asset Panda's interactive Dashboards.