AT&T Office@Hand

AT&T Office@Hand

16 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
AT&T Office@Hand	Score4.4 out of 10	N/A	AT&T Office@Hand is a comprehensive, cloud-based solution that provides feature-rich voice and collaboration tools that can help you improve customer engagement, drive employee productivity, and streamline operations. It replaces the former AT&T Collaborate, and AT&T Connect conferencing tools.	N/A

Pricing

AT&T Office@Hand

No answers on this topic

Pricing Offerings
AT&T Office@Hand
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

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Community Pulse
Key User Insights
	AT&T Office@Hand
Considered Both Products	AT&T Verified User Chose AT&T Office@Hand Selected AT&T due to name recognition. Some other vendors had much superior systems but CEO demanded name recognition. Lesson learned that name does mean better service. Incentivized Helpful? mark strunk Manager at Hanna Distributing (Transportation/Trucking/Railroad, 51-200 employees) Chose AT&T Office@Hand Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English … Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

AT&T Office@Hand

Comparison of Performance & Compatibility of Online Events Software features of AT&T Office@Hand
Feature	AT&T Office@Hand 1.0 3 Ratings 155% below category average
High quality audio	1.03 Ratings
High quality video	1.02 Ratings
Low bandwidth requirements	1.02 Ratings
Mobile support	1.01 Ratings

Comparison of Online Meetings / Events features of AT&T Office@Hand
Feature	AT&T Office@Hand 5.0 1 Ratings 48% below category average
Calendar integration	5.01 Ratings
Meeting initiation	5.01 Ratings

Comparison of Online Events Collaboration features of AT&T Office@Hand
Feature	AT&T Office@Hand 1.0 1 Ratings 156% below category average
Live chat	1.01 Ratings
Audience polling	1.01 Ratings
Q&A	1.01 Ratings

Comparison of Online Events Security features of AT&T Office@Hand
Feature	AT&T Office@Hand 1.0 1 Ratings 156% below category average
User authentication	1.01 Ratings
Participant roles & permissions	1.01 Ratings
Confidential attendee list	1.01 Ratings

Comparison of VoIP system collaboration features of AT&T Office@Hand
Feature	AT&T Office@Hand 1.0 1 Ratings 152% below category average
Video conferencing	1.01 Ratings
Audio conferencing	1.01 Ratings
Video screen sharing	1.01 Ratings
Instant messaging	1.01 Ratings

Best Alternatives
	AT&T Office@Hand
Small Businesses	ClickMeeting Score9.5 out of 10
Medium-sized Companies	JioMeet Score9.8 out of 10
Enterprises	Webex Meetings Score8.7 out of 10
All Alternatives	View all alternatives

User Ratings
	AT&T Office@Hand
Likelihood to Recommend	1.0 (4 ratings)
Usability	1.0 (1 ratings)

User Testimonials
	AT&T Office@Hand
Likelihood to Recommend	AT&T I wish I had read the reviews before purchasing. AT&T is simply the worst company I have ever dealt with for any service. Ever. I have spent hours on hold trying to explain that my newly purchased AT&T phones from Yealink do not work. "Searching for base". That is all I get. After several attempts to figure out what is going on or why or how to fix I am still without working office phones. I finally got thru to someone that informed me that my phones were removed from my account. I offered the order number to prove I did in fact purchase the phone's from AT&T but they could not use this information. It is unsettling how this could happen and I cannot fix it. I have been deleted. I know I am not alone in my frustration. I will now begin working on removing AT&T from my life. Including the shotting Fiber Optic line at home and at work Dean McBride Owner Read full review
Pros	AT&T Up time is very good Porting is great Easy for very basic configuration Verified User Read full review
Cons	AT&T Customer service is NON EXISTENT Setup was PAINFUL Online account access is horrible, and most of the time doesn't work As an admin of the system, I require 4 different logins to manage it We've been on the system for 5 months, and I have NEVER been able to pay my bill online Online account management just doesn't exists Janet Mobley owner / president Read full review
Usability	AT&T Simply the worst customer service I have ever experienced. It took me over 72 minutes to write this review. That is how long I have been on hold unsuccessfully. I cannot imagine that anyone in charge of AT&T would care that I will gladly take my business elsewhere but if you do... someone in the system has my contact information. I won't hold my breath. Dean McBride Owner Read full review
Alternatives Considered	AT&T Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script. Although some of them were more helpful than my assigned migration person. mark strunk Manager Read full review
Return on Investment	AT&T Average to higher cost structure Easy basic management for IT Staff easy desktphone roll out Verified User Read full review
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