AT&T Office@Hand is by far the worst
October 22, 2024

AT&T Office@Hand is by far the worst

Dean McBride | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with AT&T Office@Hand

We use Office@Hand VOIP for our office phone system. We also utilize Unified Messaging which connects our office phones to our cell phones. It is the only thing saving us at this point. My entire phone system is run off of AT&T fiber optic. AT&T insisted I drop the copper wire phone system that had worked for so long. They are no longer interested in servicing PLOTS. Plain Old Telephone System. I think I got that right. It is the copper line we all had when we were kids.

Pros

  • The website interface seems to be functional.

Cons

  • Customer service. Any customer service would be an improvement
  • Better equipment.
  • More knowledgeable tech support in the office
  • Horrible ROI. I cannot answer the phone.
  • It cost me over $600 for the junk now filling up my office.
Simply the worst customer service I have ever experienced. It took me over 72 minutes to write this review. That is how long I have been on hold unsuccessfully. I cannot imagine that anyone in charge of AT&T would care that I will gladly take my business elsewhere but if you do... someone in the system has my contact information. I won't hold my breath.

Do you think AT&T Office@Hand delivers good value for the price?

No

Are you happy with AT&T Office@Hand's feature set?

No

Did AT&T Office@Hand live up to sales and marketing promises?

No

Did implementation of AT&T Office@Hand go as expected?

No

Would you buy AT&T Office@Hand again?

No

I wish I had read the reviews before purchasing. AT&T is simply the worst company I have ever dealt with for any service. Ever. I have spent hours on hold trying to explain that my newly purchased AT&T phones from Yealink do not work. "Searching for base". That is all I get. After several attempts to figure out what is going on or why or how to fix I am still without working office phones. I finally got thru to someone that informed me that my phones were removed from my account. I offered the order number to prove I did in fact purchase the phone's from AT&T but they could not use this information. It is unsettling how this could happen and I cannot fix it. I have been deleted. I know I am not alone in my frustration. I will now begin working on removing AT&T from my life. Including the shotting Fiber Optic line at home and at work.

AT&T Office@Hand Feature Ratings

1.0
High quality audio
1
High quality video
1
Low bandwidth requirements
1
Mobile support
1
Screen Sharing ()
Not Rated
Online Meetings / Events ()
Not Rated
1.0
Live chat
1
Audience polling
1
Q&A
1
1.0
User authentication
1
Participant roles & permissions
1
Confidential attendee list
1
1.0
Video conferencing
1
Audio conferencing
1
Video screen sharing
1
Instant messaging
1
1.0
Virtual Backgrounds
1
Chat Messaging
1
Meeting Recording
1
Meeting Scheduling
1
Participant Management
1
Web Conference File Sharing
1
Polls and Surveys
1

Comments

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