Item: AT&T Office@Hand
Rating: 1
Author: mark strunk

Use Cases and Deployment Scope

We use it with four companies we have. We were forced into using it if we wanted to add more phone lines by AT&T. [I feel] it does nothing but create problems for me.

Pros and Cons

[I think] they do nothing well.
They do not respond timely, and they fix very few issues.
I had to go out and hire an IT person just so he could do their job for them.
They could not even port our numbers correctly.
They lost two of my numbers.
I have lost thousands of dollars in business because of them.

They need responsive customer service to begin with.
They need people that know what they are doing.
I argued with one of them one day for 10 minutes that there is not any capital or lower case letters on a phone keypad, and there is no exclamation point either!
I was told that the transition would be seamless, and would take three hours.
It has been going on four weeks now, and it is still not working right.
I am switching to another company as fast as I can, which is not fast enough.

Return on Investment

There has been not one positive thing I can say about Office at Hand.
[I feel] they have been nothing but an issue.
My assigned customer service rep [seems to be] lacking if follow-up, follow through, knowledge of the product, and just seems to not care.
When I get his boss, I usually get some resolution, but only some, and then I pushed by her back to him.
Believe nothing they say and carve out hours to deal with them on the phone or by email.

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.

Although some of them were more helpful than my assigned migration person.

Key Insights

Do you think AT&T Office@Hand delivers good value for the price?

Are you happy with AT&T Office@Hand's feature set?

Did AT&T Office@Hand live up to sales and marketing promises?

Did implementation of AT&T Office@Hand go as expected?

Would you buy AT&T Office@Hand again?

Likelihood to Recommend

[I believe] if you do not want to get your phone calls. If you do not want to get your voice mails. If you want to spend hours on the phone or on email trying to get issues resolved that seldom get resolved for as long as you have the service, then this is the company for you. And if you want all of your employees complaining to you that their phones do not work, and you want to lose money due to missing phone calls (lost business, etc) sign up at Office at Hand, [I think] they will not disappoint you in the things listed above.

Stay far Far away from Office at Hand.

Overall Satisfaction with AT&T Office@Hand