Just could love the system as we hoped we would
January 30, 2023
Just could love the system as we hoped we would
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with AT&T Office@Hand
I wanted to love the system but there are just too many issue to love it. In the end the service appears very reliable as we have suffered no outages but billing came in 20% higher than expected, management portal is a bit antiquated and options are limited.
The Pros are single interface to manage information, billing with Cost Center for multi site and simple basic administration.
The Cons are much larger
Horrible Technical support. The system is fully supported out of India and the staff rarely knows any answers to any questions
Slow response on Video Conferencing
Higher costs than expected
lack of Voice to Text for Voicemails
lack of shared lines
no simple way to manage non full service phone accounts
In the end I will never use the service again and once the 3 year contract is over I will exit the service. So much potential but it is not a good service in the end.
The Pros are single interface to manage information, billing with Cost Center for multi site and simple basic administration.
The Cons are much larger
Horrible Technical support. The system is fully supported out of India and the staff rarely knows any answers to any questions
Slow response on Video Conferencing
Higher costs than expected
lack of Voice to Text for Voicemails
lack of shared lines
no simple way to manage non full service phone accounts
In the end I will never use the service again and once the 3 year contract is over I will exit the service. So much potential but it is not a good service in the end.
- Up time is very good
- Porting is great
- Easy for very basic configuration
- Terrible customer service
- Many advanced features that most now want are not developed yet
- No Voicemail to text or even as an attachment to emails so getting voicemail remotely is horrible/difficult
- Average to higher cost structure
- Easy basic management for IT Staff
- easy desktphone roll out
- Comcast Business VOIP (VoiceEdge), CallTower and Vonage Business Communications
Selected AT&T due to name recognition. Some other vendors had much superior systems but CEO demanded name recognition. Lesson learned that name does mean better service.
Do you think AT&T Office@Hand delivers good value for the price?
No
Are you happy with AT&T Office@Hand's feature set?
No
Did AT&T Office@Hand live up to sales and marketing promises?
No
Did implementation of AT&T Office@Hand go as expected?
Yes
Would you buy AT&T Office@Hand again?
No