athenaCollector vs. Therabill by WebPT

athenaCollector would be well suited for smaller practices. It is well suited for larger practices, however some turn around time/system maintenance becomes more challenging. The product is well suited for a fast paced work environment. Ease of use of the system makes it easy to navigate and not get lost.

Incentivized

For smaller clinics who see fewer numbers of patients or rarely deal with claim denials, Therabill by WebPT would be satisfactory and effective for use. However, because the workflows for handling claim denials and for entering batch payments can be so tedious, difficult, and time-consuming, I would not recommend the suite for businesses with greater quantities of daily claims or complex billing scenarios.

Incentivized

• Ease of scheduling appointments, checking patients in, and entering charges.
• The system is very user friendly and navigation throughout the system is not complicated.
• Reporting tools are setup in a format that the average user can use.

Incentivized

• Great integration with WebPT
• Love the auto posting of patient payments when we apply ERAs - and the ability to not apply if there is a secondary.
• The Patient statements are pretty easy to send out. Love that we have options to print or email them.
• The zendesk site answers a LOT of questions and is a fantastic resource.

Incentivized

• Reporting for payer contract variances is weak for an organization as large as ours.
• Custom report development can get pricey and take some time to develop.
• A few of the spin-off products, such as the Dashboards, are not as customizable as our organization had hoped they would be.

Incentivized

• Customer Services is hit or miss
• Payments sometimes applied incorrectly
• Lack of Guidance for set up

Incentivized

We are actually looking at other options - unsure whether we will continue

Incentivized

The UI is fairly user-friendly and finding what you need on the site isn't that difficult. Once set up, EDI and ERA receipt works smoothly and payment posting from ERAs is straightforward and simple for the most part. But handling claim denials, corrections, and resubmissions is incredibly difficult. It is not only difficult to find and sort them, but to send them out for reprocessing as well.

Incentivized

Chat is great but often not working or very slow responses. Can't easily talk to a person about issues and emails are very slow to get answered

Incentivized

The ease of use is far superior than any other similar billing systems product I have used. Navigation throughout the system is very self explanatory. Training time on this system is 1-3 days depending on users role (prior to additional on the job training within the system specific to the users role). Other systems have had software training for a week or more.

Incentivized

WebPT helps with all record keeping, compliance and note taking while therabill helps with making billing easy to perform and track.

Incentivized

• Increased ease with financials year over year
• easy to track profits
• easy to track busy seasons

Incentivized