athenaCollector vs. Therabill by WebPT

athenaCollector would be well suited for smaller practices. It is well suited for larger practices, however some turn around time/system maintenance becomes more challenging. The product is well suited for a fast paced work environment. Ease of use of the system makes it easy to navigate and not get lost.

Incentivized

We have a single location practice and Therabill does most of what we need well. I believe it could easily be scaled to more than one location for others.

Incentivized

• Ease of scheduling appointments, checking patients in, and entering charges.
• The system is very user friendly and navigation throughout the system is not complicated.
• Reporting tools are setup in a format that the average user can use.

Incentivized

• Great integration with WebPT
• Love the auto posting of patient payments when we apply ERAs - and the ability to not apply if there is a secondary.
• The Patient statements are pretty easy to send out. Love that we have options to print or email them.
• The zendesk site answers a LOT of questions and is a fantastic resource.

Incentivized

• Reporting for payer contract variances is weak for an organization as large as ours.
• Custom report development can get pricey and take some time to develop.
• A few of the spin-off products, such as the Dashboards, are not as customizable as our organization had hoped they would be.

Incentivized

• The reports are a bit hard to understand
• Support is slower and often does not seem to grasp what we need.
• I wish we could set claims aside when they needed work so they would not go out when we batch bill.
• I wish I could just deactivate a provider who goes on leave and stop paying for them instead of having to delete them and reenter later.

Incentivized

We are actually looking at other options - unsure whether we will continue

Incentivized

Chat is great but often not working or very slow responses. Can't easily talk to a person about issues and emails are very slow to get answered

Incentivized

The ease of use is far superior than any other similar billing systems product I have used. Navigation throughout the system is very self explanatory. Training time on this system is 1-3 days depending on users role (prior to additional on the job training within the system specific to the users role). Other systems have had software training for a week or more.

Incentivized

Compulink was not a good thing at all. Therabill is much better. Kareo was better in some way, but worse in others. We moved to Therabill for lower cost and because it was bought by WebPT and we figured they would be putting all improvements toward that

Incentivized

• I don't like the pricing. We have many part time employees and I think we overpay.
• Claims flow pretty quickly through and help up get paid sooner.

Incentivized