athenaIDX vs. TriZetto Core Administration (Facets, QNXT and QicLink)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
athenaIDX
Score 1.2 out of 10
N/A
athenaIDX is an on-premise or cloud-hosted enterprise RCM solution that helps health systems, hospitals, billing services, and large practices optimize financial performance and successfully adapt to healthcare payment reform. It is based on the Centricity medical practice and EMR software that was formerly owned and supported by GE Healthcare acquired by Veritas Capital in 2018, spun off into a new entity (Virence Health), and then rebranded as a product of athenahealth (also a Veritas…N/A
TriZetto Core Administration (Facets, QNXT and QicLink)
Score 7.0 out of 10
N/A
The TriZetto Core Administration platform aims to provide the flexibility, automation and configurability needed to boost payer efficiency and launch new business models. Cognizant’s line of TriZetto Healthcare Products provides enterprise-wide core administration solutions. Editions include Facets®, QNXT™ and QicLink™. These aim to enable organizations to conduct core administrative tasks with the ability to anticipate tomorrow’s healthcare industry with additional functionality and product…N/A
Pricing
athenaIDXTriZetto Core Administration (Facets, QNXT and QicLink)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
athenaIDXTriZetto Core Administration (Facets, QNXT and QicLink)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
athenaIDXTriZetto Core Administration (Facets, QNXT and QicLink)
Top Pros
Top Cons
Best Alternatives
athenaIDXTriZetto Core Administration (Facets, QNXT and QicLink)
Small Businesses
Intergy EHR
Intergy EHR
Score 7.0 out of 10
Kareo Practice Management
Kareo Practice Management
Score 6.9 out of 10
Medium-sized Companies
CareLogic EHR
CareLogic EHR
Score 10.0 out of 10
CareLogic EHR
CareLogic EHR
Score 10.0 out of 10
Enterprises

No answers on this topic

Epic
Epic
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
athenaIDXTriZetto Core Administration (Facets, QNXT and QicLink)
Likelihood to Recommend
1.2
(10 ratings)
9.0
(1 ratings)
Online Training
1.0
(1 ratings)
-
(0 ratings)
Configurability
1.0
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
1.0
(1 ratings)
-
(0 ratings)
Professional Services
1.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
1.0
(1 ratings)
-
(0 ratings)
User Testimonials
athenaIDXTriZetto Core Administration (Facets, QNXT and QicLink)
Likelihood to Recommend
athenahealth
I couldn't recommend IDX to anyone. Most of the reviews on this site appear to be for the program that broke off from Athena IDX, Centricity Practice Solutions (CPS). CPS is a much more capable program managed by Unlimited Systems (a separate company) that should NOT be confused with Athena IDX (managed by Athena Health). It's possible that Athena IDX was usable in the 90s compared to other peer programs at that time, but there are so, so many better, modern solutions available now for far less money. This software is priced at the enterprise level with a level of quality that is below budget tier with an ancient feature set to boot.
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Cognizant
It's all about the knowledge base and talents of the end user. Trizetto performs well with most users, it performs extremely well in the hands of top talent.
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Pros
athenahealth
  • One of the best things about Centricity is it is flexible. We are able to add a data point behind a term (CPS calls this an observation term) and track any data needed. These observation terms also allow us to pull information forward and display information needed to make a good decision or used to decrease errors. For example in our history forms given to the patients one of the questions is side of injury. This affected side displays on our EMR forms which helps providers and prevents mistakes.
  • CPS integrates with other programs. We are paperless and use DocuSign to send each patient their history, ROS and all new paperwork. This allows us to import the history into the forms and has saved us from adding extra staff (FTEs) to room and take history. The history form can be completed at home or in the waiting room. Each section has a observation term behind it and allows it to be placed into the note at the correct section. Since we have a fully integrated product we do not have to have another program to enter or transfer our charges from the EMR to the PM side of the program.
  • Our notes look great! We did a lot of customization which gave us the detail and look we wanted. It seems like a lot of work at first, but the outcome has so much efficacy. We increased our providers without having to increase our staffing and it is due to he efficiencies we gained by using the EMR.
  • One other note, Centricity is flexible but that means it is complicated. You can not have flexibility without it be complicated don't let that stop you the end results can be great.
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Cognizant
  • Reduced claims errors and quick reprocessing
  • Easily monitor a 6-7 figure AR
  • View productivity across multiple departments
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Cons
athenahealth
  • Statements print only current open accounts, would be nice to print a total statement for patients so they can see if payments are split between open and closed/zeroed out accounts
  • Ability to create custom reports
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Cognizant
  • Customer service is exceptional, no issues here
  • Web portal is easy to use, again very satisfied
  • I would like to see more opportunites for training videos/ best use training
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Online Training
athenahealth
Training consists of overly specific points with no general process considerations. Trainers will regularly go 'into the weeds' on pointless edge cases while the meat of the training still needs to be addressed.
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Cognizant
No answers on this topic
Alternatives Considered
athenahealth
Athena IDX is more reliable than other platforms. It rarely has latency challenges where it has to be intermittently shut down or updated. It is accessible on multiple devices and overall, easy to use and navigate.
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Cognizant
There are a number of other offers, but you will find the robust nature of facets and ease of use - an easy decision to make.
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Contract Terms and Pricing Model
athenahealth
The pricing structure is outlandish for how old and feature poor this program is.
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Cognizant
No answers on this topic
Professional Services
athenahealth
Zero ownership. Zero responsibility. Zero desire to build something good.
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Cognizant
No answers on this topic
Return on Investment
athenahealth
  • Extremely expensive software for the limited feature set. We're talking millions of dollars with off hours support (anything outside of 8-6EST) that starts at $1200 for the first hour and $300 for each hour afterwards.
  • Multitasking isn't a thing unless you assign more licenses (thereby increasing your costs). Users can quite literally only have one IDX window open at a time unless you assign more licenses. This slows down everyone as there are plenty of times where examining different parts of a patient's profile is useful.
  • Reporting has been nearly impossible as we use modern reporting software. IDX's analytics site is firmly stuck in the 1990s and lacks decades of innovation present in something like Power BI.
  • Nickel and diming philosophy. A limited API server costs ~$10k/month. Setting up a new facility in IDX costs you and requires a 4 month lead time. Many more instances of this.
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Cognizant
  • Combined with Clear Healthcare Estimates HCT, we have a collections of patient responsibility that exceed 96%. Industry average is less than 55%.
  • Our ROI increased modestly with this service, although our team performs quite well with previous product
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