Centricity EMR is a system that you can gain efficiencies with.
Debi Mitchell | TrustRadius Reviewer
December 19, 2018

Centricity EMR is a system that you can gain efficiencies with.

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Centricity EMR

We have CPS, or Centricity Practice Solutions. We use both the PM and EMR. We have been on CPS over 18 years and 5 years ago implemented EMR. Since going on the EMR we have much better documentation. Integrating our flow and work processes creates a flow that allows us to see more patients and create better documentation than we ever had before. Everyone from physicians to billing staff use CPS. We have done self audits which has helped us identify areas to focus on. On the CPS EMR side we have created custom forms and we use templates which help staff and providers document important information needed for each visit.
  • One of the best things about Centricity is it is flexible. We are able to add a data point behind a term (CPS calls this an observation term) and track any data needed. These observation terms also allow us to pull information forward and display information needed to make a good decision or used to decrease errors. For example in our history forms given to the patients one of the questions is side of injury. This affected side displays on our EMR forms which helps providers and prevents mistakes.
  • CPS integrates with other programs. We are paperless and use DocuSign to send each patient their history, ROS and all new paperwork. This allows us to import the history into the forms and has saved us from adding extra staff (FTEs) to room and take history. The history form can be completed at home or in the waiting room. Each section has a observation term behind it and allows it to be placed into the note at the correct section. Since we have a fully integrated product we do not have to have another program to enter or transfer our charges from the EMR to the PM side of the program.
  • Our notes look great! We did a lot of customization which gave us the detail and look we wanted. It seems like a lot of work at first, but the outcome has so much efficacy. We increased our providers without having to increase our staffing and it is due to he efficiencies we gained by using the EMR.
  • One other note, Centricity is flexible but that means it is complicated. You can not have flexibility without it be complicated don't let that stop you the end results can be great.
  • Making the forms easier to create. Right now we have to pay someone to create a new form for us.
  • In the EMR they have spell check but you have to go back and correct in the form the mistake happened in. Having spell check be in a final review and allow correction in the review would be nice.
  • We have increased the number of providers without increasing staff because of the efficiencies we have seen on the system.
Orthopedics / sports medicine
6-10 practitioners
Centricity CPS - which is both PM and EMR, works great in a medical office.

Centricity EMR Feature Ratings

Real-time eligibility verification
9
Coding
8
Claims management
10
Patient billing
10
Financial Reporting
10
Rule-based scheduling
9
Automated patient check-in
10
Automated appointment reminders
10
Multi-location support
10
Calendar interface
10
Charting / document management
10
Templates
10
E-prescribing
10
Fax integration
10
Patient portal
10
Mobile/tablet support
9
Speech recognition
10
Integration with other EMR and PM systems
10
Customization
10
Workflow automation
10
Role-based permission levels
10
Data backups and redundancy
10
HIPAA compliance
10
Local mode / networking failsafe
10
Task tracking
10
Specialty-specific workflows
10
Multi-office / multi-physician capabilities
10