Atlassian Service Collection, with Jira Service Management vs. CloudZero

I think using a ticketing system is very easy to use and allows multiple teams to create help desks in the same portal. In terms of internal usage, I think this is a great option. However, suppose you're trying to keep internal items and external helpdesks in the same instance. In that case, this is not ideal, as there is no effective way to separate the two instances to protect internal data better.

Incentivized

For a Global Supply Chain SaaS Organization we are able to track the Cloud Resource Unit Economics through CloudZero. Multiple Dashboards, Weekly Reports for identify the Cloud Cost breakup, tracking Cost Anomalies, Identify resource wastage, Multicloud cost spend visibility, AKS, Container, AI Costs visbility and Optimization insights, Proactive alerts on cost spikes,

• Integration with many of the most common tools companies are using (Slack, MS Teams, Salesforce, ... etc)
• Natural workflow with Jira (as product development / project management tool) which makes the full fix and follow up of the tickets / issues very easy to follow
• Allow multiple different entry points and work flows for as many different needs your teams / company have

• Navigating through issues outside of a kan ban board can be confusing and task heavy.
• It's easy to clutter up the tool. It could use some easy clean up capabilities.
• User interface is decent, but could use work to make it more intuitive.

Incentivized

Pricing is attractive

CloudZero is a Excellent Cloud Cost Management Solution for a Enterprise level Supply Chain Management SaaS Organization

If you're used to other tools in the Atlassian ecosystem, you'll feel right at home with JSM. It's also a platform that technical folk can easily pick up. However, I wouldn't recommend using JSM as a company's first jumping off point into Atlassian. There are a lot of other 'newer' tools that provide sleeker ITSM systems at a similar cost.

Incentivized

Excellent MultiCloud Cost Management Solution for Global SaaS Companies to track their Multicloud Spend and complete cloud cost visibility for each product line. Supports AWS,Azure, GCP, Snowflake Cloud Platforms. Proactive Cost alerts, AI integration for cost optimization opportunities

Product is stable and it improved the availability

Platform is stable and available most of the time

Accessing Jira Service Management is easy and fast.

CloudZero SaaS Platform is really good and performance is great.

I gave JIRA a 9 rating since for me JIRA works according to its purpose. Since there is a customer portal, our clients can leave a comment or communicate with us using the PR ticket that way it is easier for us to also request any additional information we need for our investigation.

Getting great support from CloudZero Support Team.

Online Training from Atlassian was really Good to effectively deploy, manage, and utilize Jira Service Management. It really improved the overall Operational Efficiency and productivity of end users in the organization. Training gives the confidence to use Jira Service Management for all of the Product engineering, Application support, and Infrastructure engineering support team members.

Online Training was good and informative for new users adopting Jira Service Management. The Training helped to understand the product features, customization capabilities, and integration options with various tools in an enterprise organization, so the overall productivity and efficiency are improved at Blue Yonder. It also helps to timely address the incident tickets, user stories, and track and close them in a timely manner.

Online Trainings was really good to understand the product features and explain about Cloud Finops concepts

Easy to Integrate and OnBoard the CloudZero Solution in couple of weeks.

Zendesk is a similar ticketing system that our organization used before JIRA Service Desk. The main drawback of Zendesk was that it can only be used as a cloud service. This means that our company data would be living on the internet at the hands of their security team. Another drawback of this is the price is significantly more expensive rather than hosting it yourself. Zendesk does have some additional features such as commenting on multiple tickets at once that JSD does lack. However, switching to JSD was significantly more cost effective because we have the ability and the infrastructure to host our own ticketing system, something that Zendesk could not provide. Ultimatley switching to JSD saved us money and allows the ability for integration with all of the other Atlassian Suite products that we use on a day to day basis.

Incentivized

Turbonomic is still an onpremise solution. Lacks integration capabilities. CloudZero offers Multicloud Cost management solution through their SaaS platform and the integration is simple for most of the Hyperscaler Platforms. No training is required for deployment and to manage and operate CloudZero platform. Great support from thier customer management team by conducting weekly Meetings with customer.

Billing frequency

In Blue Yonder, we have deployed across multiple departments and geographical sites as needed.

CloudZero is really scalable to handle Multicloud cost and huge cloud billing information

Professional Service support was Awesome during Cloud Migration.

• It is definitely cheaper than Salesforce
• It allows the IT service desk to be more organized and respond more quickly to tickets, which can save time for both agent and requester.
• Some things are "not quite there" developmentally, so this means that internal IT will need to spend more time developing and testing the product.

Incentivized