| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Atlassian Service Collection | Score8.1 out of 10 | N/A | The Atlassian Service Collection, including the no longer available standalone Jira Service Management, is an integrated suite of service management applications built on Atlassian's unified Jira platform architecture. Designed to bring development, operations, internal IT, and external support teams onto a single workflow engine, the Service Collection consolidates support infrastructures to deliver service at high velocity. | $0 per month |
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| Considered Both Products | Chose Atlassian Service Collection Pricing was attractive when compared to other solutions. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Atlassian Service Collection Jira is easier to use and holds service agents more accountable due to reporting and tracking tools that are available. It connects better with other products that other departments are using to track programming changes, etc., giving management a single pane of glass to see … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Atlassian Service Collection Jira has every necessary feature, including tracking tasks and helping teams to plan tasks. You can create user stories for tasks and also can create documentation for tasks. It can easily integrate with APIs and other service platforms. You can easily assign work to anyone who … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Atlassian Service Collection I didn't use any other services before this. I love this product. By the way I am using Bitbucket, too, which is also awesome, easy to manage versions. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Atlassian Service Collection In Jira, you can browse your own knowledge base. You can also create new widgets and filters the way you wanted it customized. I prefer JIRA over any other ticketing tool since JIRA is easy to navigate. You can create your own Dashboard. You easily can pull up the reports needed. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Atlassian Service Collection Incentivized Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Atlassian Service Collection
Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Atlassian Service Collection Being a past user of JIRA has helped a lot in making a decision. When I first used it, I could learn to navigate in a day's time. I knew my way through most of the functionalities. The dashboard creation was also a piece of cake. The CRM software that we used in the team was Sal… Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Atlassian Service Collection We use Trello along the Jira Service Desk. Jira Service Desk is universal and is better for IT and specific requests (bugs), while Trello is work better for the tasks dividing on the team level. Jira Service Desk is on a higher price range than other tools, but it worth it, … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Atlassian Service Collection Compared to other products I have used, like, Fresh Desk Service or Manage Engine it has more features included per user and technician (others may require a license for each type). Portal setup can be integrated to the Confluence Portal for easy access to Jira for service … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Atlassian Service Collection I think JIRA Service Desk is very similar to many products out there, but for users who currently use JIRA for their projects, it makes the transition much easier and users will be able to see the progress of their ticket throughout. The price is higher than many of the other … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | |
| Would buy again | |
98% Would buy again 42 Answers | |
| Delivers good value for the price | |
97% Delivers good value for the price 36 Answers | |
| Happy with the feature set | |
98% Happy with the feature set 42 Answers | |
| Lived up to sales and marketing promises | |
96% Lived up to sales and marketing promises 27 Answers | |
| Implementation went as expected | |
97% Implementation went as expected 30 Answers | |
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| Small Businesses |  Agiloft Service Desk (discontinued) Score9 out of 10 |
| Medium-sized Companies |  ManageEngine ServiceDesk Plus Score9.2 out of 10 |
| Enterprises |  BMC FootPrints Score8.6 out of 10 |
| All Alternatives | View all alternatives |
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| Likelihood to Recommend | 8.3 |
| Likelihood to Renew | 10.0 |
| Usability | 8.7 |
| Availability | 10.0 |
| Performance | 10.0 |
| Support Rating | 10.0 |
| In-Person Training | 10.0 |
| Online Training | 10.0 |
| Implementation Rating | 10.0 |
| Configurability | 10.0 |
| Contract Terms and Pricing Model | 10.0 |
| Ease of integration | 10.0 |
| Product Scalability | 10.0 |
| Professional Services | 10.0 |
| Vendor post-sale | 10.0 |
| Vendor pre-sale | 10.0 |
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| ScreenShots | Atlassian Service Collection Screenshots      |
