AudioCodes Voca Conversational Interaction Center vs. Twilio
AudioCodes Voca Conversational Interaction Center vs. Twilio
Product | Rating | Most Used By | Product Summary | Starting Price |
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AudioCodes Voca Conversational Interaction Center | N/A | Voca enables call center agents with real-time access to back-office experts during service calls. It is used to accelerate resolution times, remove department silos, and ramp up the employee experience. | N/A | |
Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
AudioCodes Voca Conversational Interaction Center | Twilio | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | ||||||||||||||
More Pricing Information |
AudioCodes Voca Conversational Interaction Center | Twilio | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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AudioCodes Voca Conversational Interaction Center | Twilio | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Five9 Score 8.2 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
AudioCodes Voca Conversational Interaction Center | Twilio | |
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Likelihood to Recommend | - (0 ratings) | 6.5 (72 ratings) |
Likelihood to Renew | - (0 ratings) | 8.1 (5 ratings) |
Usability | - (0 ratings) | 9.5 (10 ratings) |
Performance | - (0 ratings) | 7.1 (17 ratings) |
Support Rating | - (0 ratings) | 5.6 (16 ratings) |
Implementation Rating | - (0 ratings) | 9.5 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 10.0 (1 ratings) |
Professional Services | - (0 ratings) | 10.0 (1 ratings) |
AudioCodes Voca Conversational Interaction Center | Twilio | |
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Likelihood to Recommend | AudioCodes No answers on this topic | Twilio |
Pros | AudioCodes No answers on this topic | Twilio |
Cons | AudioCodes No answers on this topic | Twilio |
Likelihood to Renew | AudioCodes No answers on this topic | Twilio |
Usability | AudioCodes No answers on this topic | Twilio |
Performance | AudioCodes No answers on this topic | Twilio |
Support Rating | AudioCodes No answers on this topic | Twilio |
Implementation Rating | AudioCodes No answers on this topic | Twilio |
Alternatives Considered | AudioCodes No answers on this topic | Twilio |
Contract Terms and Pricing Model | AudioCodes No answers on this topic | Twilio |
Return on Investment | AudioCodes No answers on this topic | Twilio |
ScreenShots | Twilio Screenshots |