The last SMS platform you will need
December 10, 2021

The last SMS platform you will need

Farren Mare | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Programmable SMS

Overall Satisfaction with Twilio

In a world dominated by emails, we found that SMS notifications have a much higher chance of being read and actioned. We use Twilio to SMS our clients when they have new agreements to attend to, we use it to notify them of important deadlines as well as to provide a satisfaction survey where they simply have to reply with a numeric value. Due to the engagement rate being higher than that of email we were able to improve our processes based on feedback received and we were able to improve customer experience by keeping them up to date.
  • SMS
  • Custom Numbers
  • Integration to 3rd Parties
  • Perhaps a lite version of their web interface for new users
  • Increased Customer Experience
  • Increased valuable feedback
  • Streamlined workflows
Whenever an issue has occurred their support has been super fast and efficient to resolve

Do you think Twilio delivers good value for the price?


Are you happy with Twilio's feature set?


Did Twilio live up to sales and marketing promises?


Did implementation of Twilio go as expected?


Would you buy Twilio again?


If you don't have a little bit of tech-savviness you might become overwhelmed with their web interface
Being in South Africa, direct local currency support would be nice
When you want to build your own workflows that require communication via SMS. Twilio literally integrates with everything and you don't need to purchase bespoke solutions