Best in class communication services
May 06, 2021

Best in class communication services

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Flex
  • Programmable Voice
  • Programmable SMS
  • Programmable Wireless

Overall Satisfaction with Twilio

[Twilio is] used to manage communication with our clients in the ways that our clients work outside of emails. It allows us to communicate with our clients by voice calls and text messages. Additionally, we use programmable wireless to provide on demand connectivity as we travel with our equipment.
  • Documentation
  • Developer Guides
  • Support
  • Account Transfers
  • Finding Owned Resources
  • On demand cellular data
  • Ability to chat with customers via multiple channels (voice, chat, SMS)
I have not had to communicate with Twilio support in the last 3 years but my past experience with them has been very positive. They replied to my previous requests promptly and kept me well informed to resolve my inquiries.

With their documentation that's available, I hardly imagine why anyone would need to contact support since it's all there in a concise and easy to understand format. It would probably take you longer to type out a support ticket than to just open their doc websites.

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Overall the product API is extremely well documented so it is very easy to build a product with their technology. The website is a little bit cumbersome to use as they have greatly expanded the number of products that they have over the years, but the dashboard UI has not been improved much since.
Twilio provides a set of highly robust building blocks for communication and connectivity. It works extremely well with our business which fluctuates in demand and we can scale up and scale down very easily at any time.

Especially the programmable wireless service allows us to deploy equipment anywhere without worrying about figuring out a short term contract with the local cell carriers.