Best in class communication services
Updated October 26, 2023
Best in class communication services
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Flex
- Programmable Voice
- Programmable SMS
- Programmable Wireless
Overall Satisfaction with Twilio
[Twilio is] used to manage communication with our clients in the ways that our clients work outside of emails. It allows us to communicate with our clients by voice calls and text messages. We used to use programmable wireless to provide on demand connectivity as we travel with our equipment but have shifted to other vendors as they spun off that business.
- Documentation
- Developer Guides
- Support
- Account Transfers
- Finding Owned Resources
- Ability to chat with customers via multiple channels (voice, chat, SMS)
We primarily integrate only the voice and SMS channels with Twilio and it's been very reliable.
Twilio allows us to easily communicate with our clients and partners though multiple channels. As clients and partners are shifting to more "messaging" based communication as opposed to emails, it's been easy to adapt to customer demands with Twilio
We required more customizations and Twilio Flex offered exactly that.
Do you think Twilio delivers good value for the price?
Yes
Are you happy with Twilio's feature set?
Yes
Did Twilio live up to sales and marketing promises?
Yes
Did implementation of Twilio go as expected?
Yes
Would you buy Twilio again?
Yes
Using Twilio
1 - Operations
We have not had need to provide any technical support.
- Client communication
- Office guest notifications
- Twilio Flex was easy to use to create a supplementary CRM system
- Expand on Twilio Flex and migrate off OpenPhone implementation
Evaluating Twilio and Competitors
- Cloud Solutions
- Scalability
- Integration with Other Systems
- Ease of Use
The cost to run Twilio services is incredibly low.
Twilio Implementation
- Implemented in-house
Change management was minimal
Twilio Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No, we don't experience issues with Twilio nor have a complex implementation.
Yes - Their support is very helpful and to the point.
Using Twilio
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Search
- Logs
- Admin UI
- Customizing admin UI navigation