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AudioCodes VoiceAI Connect vs. Genesys IVR

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AudioCodes VoiceAI Connect
Score 0.0 out of 10
N/A
AudioCodes VoiceAI Connect enables the integration of any cognitive voice service and bot framework with any voice or telephony channel, to facilitate voice functionality and to create an intelligent voice journey. This extends bot usability to telephony and voice-based use cases. Users can connects any contact center or SIP trunk to any bot framework, or gain native telephony and voice control from any bot framework via simple APIs. VoiceAI Connect is offered as a managed service or via the…N/A
Genesys IVR
Score 5.7 out of 10
N/A
Genesys provides IVR (interactive voice response) products and services.N/A
Pricing
AudioCodes VoiceAI ConnectGenesys IVR
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AudioCodes VoiceAI ConnectGenesys IVR
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
AudioCodes VoiceAI ConnectGenesys IVR
Best Alternatives
AudioCodes VoiceAI ConnectGenesys IVR
Small Businesses
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Score 8.1 out of 10
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Medium-sized Companies
Zoom Contact Center
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Score 7.5 out of 10
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Score 7.5 out of 10
Enterprises
Verint Speech and Text Analytics
Verint Speech and Text Analytics
Score 8.4 out of 10
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Verint Speech and Text Analytics
Score 8.4 out of 10
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User Ratings
AudioCodes VoiceAI ConnectGenesys IVR
Likelihood to Recommend
-
(0 ratings)
9.3
(2 ratings)
User Testimonials
AudioCodes VoiceAI ConnectGenesys IVR
Likelihood to Recommend
AudioCodes
No answers on this topic
Genesys
Genesys IVR is an industry-leading IVR application. IVR is one of the core features of a contact center system and Genesys IVR plays an important role in Genesy's offering. The capability to customize it using code, and its ability to write complex backend logic, makes it a very powerful application capable of providing the end-users a plethora of options and enhancing the end-users CX.
Verified User
Anonymous
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Pros
AudioCodes
No answers on this topic
Genesys
  • Route large volume of clients to the correct queue
  • Enable customization of IVR messages and routing
  • Enable flexibility to control which specific clients get routed to with teams or agents.
Verified User
Anonymous
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Cons
AudioCodes
No answers on this topic
Genesys
  • UI Could be made more user friendly
  • Better reporting capabilities
  • Code Versioning
Verified User
Anonymous
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Alternatives Considered
AudioCodes
No answers on this topic
Genesys
Tested this software. I did not find it met our business needs
Verified User
Anonymous
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Return on Investment
AudioCodes
No answers on this topic
Genesys
  • Enhanced CX
  • A useful touchpoint in the customer journey
  • Taking Digital Banking to the next level
Verified User
Anonymous
Read full review
ScreenShots