Augment CXM vs. Zendesk Suite
Augment CXM vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Augment CXM | N/A | N/A | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
Augment CXM | Zendesk Suite | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Augment CXM | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Augment CXM | Zendesk Suite | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Quadient Inspire Score 9.3 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Augment CXM | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (152 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (25 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Augment CXM | Zendesk Suite | |
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Likelihood to Recommend | Augment CXM No answers on this topic | Zendesk |
Pros | Augment CXM No answers on this topic | Zendesk |
Cons | Augment CXM No answers on this topic | Zendesk |
Likelihood to Renew | Augment CXM No answers on this topic | Zendesk |
Usability | Augment CXM No answers on this topic | Zendesk |
Reliability and Availability | Augment CXM No answers on this topic | Zendesk |
Performance | Augment CXM No answers on this topic | Zendesk |
Support Rating | Augment CXM No answers on this topic | Zendesk |
Online Training | Augment CXM No answers on this topic | Zendesk |
Implementation Rating | Augment CXM No answers on this topic | Zendesk |
Alternatives Considered | Augment CXM No answers on this topic | Zendesk |
Return on Investment | Augment CXM No answers on this topic | Zendesk |
ScreenShots | Zendesk Suite Screenshots |