Aurea Process vs. Claromentis

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...

Incentivized

Claromentis is well suited for personalized onboarding. I really enjoy the way how the platform shows how to work with it. Also, it's easy to navigate, good user interface and user experience, although there is space for improvement. I think it's easy and logical to use, which is good even for non-tech people to use it.

Incentivized

• Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
• User-friendly UI
• Relatively painless implementation

Incentivized

• Collaboration
• Communication
• Task Management
• Sharepoint Alternative

Incentivized

• Standard edition is significantly lighter touch than the (pricier) Enterprise version
• There are similar solutions on the market that are competitively prices and offer positive user experience
• Data migration can be tricky at times

Incentivized

• Better UI
• Improved color picker
• Better arrangement if icons

Incentivized

Another tool I used is Microsoft Teams. I find the layout of Claromentis to be better and file sharing is easier. Both platforms are easy-to-use and serve a similar purpose. There are slightly more features on Claromentis.

Incentivized

• As our customers vary in size and maturity, the ROI ranges accordingly.
• For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
• For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.

Incentivized

• Working on Clarometis helped my team complete and manage slightly more tasks in the month after than we had in the prior two month.
• It improved intra team communication for collaborative purposes

Incentivized