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Aurea Process vs. excentia Admin Tools

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Aurea Process
Score 10.0 out of 10
N/A
Aurea Process (formerly CX Process) from Aurea Software in Austin is a business process management offering, based on Savvion BPM.
$200,000
per year
excentia Admin Tools
Score 7.6 out of 10
N/A
N/AN/A
Pricing
Aurea Processexcentia Admin Tools
Editions & Modules
License
$200,000
per year
No answers on this topic
Offerings
Pricing Offerings
Aurea Processexcentia Admin Tools
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Aurea Processexcentia Admin Tools
Features
Aurea Processexcentia Admin Tools
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Aurea Process
5.3
1 Ratings
38% below category average
excentia Admin Tools
-
Ratings
Dashboards6.01 Ratings00 Ratings
Standard reports6.01 Ratings00 Ratings
Custom reports4.01 Ratings00 Ratings
Process Engine
Comparison of Process Engine features of Product A and Product B
Aurea Process
5.8
1 Ratings
36% below category average
excentia Admin Tools
-
Ratings
Process designer6.01 Ratings00 Ratings
Process simulation7.01 Ratings00 Ratings
Business rules engine5.01 Ratings00 Ratings
SOA support5.01 Ratings00 Ratings
Process player7.01 Ratings00 Ratings
Model execution5.01 Ratings00 Ratings
Collaboration
Comparison of Collaboration features of Product A and Product B
Aurea Process
4.0
1 Ratings
70% below category average
excentia Admin Tools
-
Ratings
Social collaboration tools4.01 Ratings00 Ratings
Content Management Capabilties
Comparison of Content Management Capabilties features of Product A and Product B
Aurea Process
4.0
1 Ratings
68% below category average
excentia Admin Tools
-
Ratings
Content management4.01 Ratings00 Ratings
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User Ratings
Aurea Processexcentia Admin Tools
Likelihood to Recommend
5.0
(1 ratings)
8.0
(1 ratings)
Usability
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
Aurea Processexcentia Admin Tools
Likelihood to Recommend
Aurea
The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Verified User
Anonymous
Read full review
excentia
Admin tools is well suited if the number of tickets in a day is greater than 20-30. Any lesser, this makes no sense. Hence, this will be a good fit for companies that have a size of more than 200 employees
Verified User
Anonymous
Read full review
Pros
Aurea
  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
Verified User
Anonymous
Read full review
excentia
  • Clustering issues
  • Workflows
  • Reports
Verified User
Anonymous
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Cons
Aurea
  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
Verified User
Anonymous
Read full review
excentia
No answers on this topic
Usability
Aurea
No answers on this topic
excentia
Great add on features to the existing tool. Could use more features like time tracking which is available on other tools.
Verified User
Anonymous
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Alternatives Considered
Aurea
No answers on this topic
excentia
We use both. Different use cases within the company
Verified User
Anonymous
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Return on Investment
Aurea
  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
Verified User
Anonymous
Read full review
excentia
  • No impact on numbers, however, it has made working on Jira easier for both admins and the users
Verified User
Anonymous
Read full review
ScreenShots

Aurea Process Screenshots

Screenshot of CX Platform enables leading companies to modernize, automate, and monitor their back office by bridging legacy SOA solutions to modern micro-service and container-based architectures.