Aurea Process vs. iGrafx

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...

Incentivized

Mapping and process control are most important things for us .I can say ,It is very very user-friendly. If i were iGrafx , i would fix support service and do anything to help their customers better.Every departments that need business process should use iGrafx

Incentivized

• Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
• User-friendly UI
• Relatively painless implementation

Incentivized

• user friendly
• easy implementation
• RPA and AI features
• measuring performance and risks

Incentivized

• Standard edition is significantly lighter touch than the (pricier) Enterprise version
• There are similar solutions on the market that are competitively prices and offer positive user experience
• Data migration can be tricky at times

Incentivized

• Different cloud support
• local support training and documentation
• more advertising

Incentivized

We are pleased to use iGrafx and we can handle all process about our departments.Easy to use and integration.I recommend it to everyone that needs BPM software.

Incentivized

It is easy to use .I can say it is piece of cake.

Incentivized

Late response and less experience are making the problem permanent. You should improve your support team and your process

Incentivized

It was very easy. Too many process maps may confuse your mind. You have to choose what you need

Incentivized

1-Its price is more attractive than the others.2-Easy to use .The iGrafx is not complicated like the others3-The option to drag and drop objects is very good 4-I think it is the best tool to monitor daily performance used for making critical decision making

Incentivized

• As our customers vary in size and maturity, the ROI ranges accordingly.
• For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
• For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.

Incentivized

• Bad support from my experience
• Broad usability
• Easy to use
• Bad reporting in my opinion

Incentivized