Aurea Process vs. InfluxDB

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...

Incentivized

InfluxDB is very good at storing monitoring metrics (e.g. performance data). InfluxDB is not the right choice if you need to store other data types (like plain text, data relations etc.).

Incentivized

• Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
• User-friendly UI
• Relatively painless implementation

Incentivized

• Perfect handling telemetry data.
• Low latency, near real time.
• SQL-like language makes it easier to query.

Incentivized

• Standard edition is significantly lighter touch than the (pricier) Enterprise version
• There are similar solutions on the market that are competitively prices and offer positive user experience
• Data migration can be tricky at times

Incentivized

• GUI based administrator console

Incentivized

InfluxDB is a near perfect product for time series database engines. The relatively small list of cons are heavily outweighed by it's ability to just work and be a very flexible and powerful database engine. The community and support provided by the corporation are the only areas I have little experience.

Incentivized

We have worked with the InfluxDB support team a few times so far and it has been positive. Issues submitted are worked on promptly and we have good feedback.

Incentivized

To be honest, I didn't look at alternatives since InfluxDB performs very well if you can oversee the lack of security and HA features. But for all challenges, there is an easy solution which brings you forward (e.g. read load balancing can be achieved by using a common HTTPS load balancer).

Incentivized

• As our customers vary in size and maturity, the ROI ranges accordingly.
• For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
• For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.

Incentivized

• Provided us a time series DB.
• With the SQL-like language, it is very easy to learn.
• Empowered us to keep track of our events.

Incentivized