Aurea Process vs. Mozilla Firefox

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...

Incentivized

Firefox is ideal for users who are tech-proficient and eager to customize their browsing experience to meet exactly their needs. It is best for people who are very contemplative and thoughtful about their experience of using web browsers and want more than an out-of-the-box or clunky experience offered by pre-loaded browsers.

Incentivized

• Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
• User-friendly UI
• Relatively painless implementation

Incentivized

• Access to downloads
• Control of bookmarks
• Keeping useful controls easily accessible

Incentivized

• Standard edition is significantly lighter touch than the (pricier) Enterprise version
• There are similar solutions on the market that are competitively prices and offer positive user experience
• Data migration can be tricky at times

Incentivized

• I miss Adobe Flash. It was foundational to so much content
• An internal Malware cleaning feature
• A better on board ad blocker

Incentivized

It can do anything I throw at it. It does not slow down. I cannot remember it ever crashing. Updating is super easy. It's colorful enough to find what I need visually. I can customize the look to make it super usable and fast with muscle memory precision. It's by far easier to use than any other browser.

Incentivized

Mozilla Firefox stacks up very well alongside similar products. There has not been a feature I have needed that a similar product had that was lacking from Mozilla Firefox. The product has been developed very well and updates have been effective at maintaining security. I have been a long-time user of Mozilla Firefox and have no reason to change.

Incentivized

• As our customers vary in size and maturity, the ROI ranges accordingly.
• For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
• For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.

Incentivized

• Proves to be helpful for my development team to use their Dev Tools
• Speed and reliability is top notch, allowing our productivity to increase in a remote environment
• Easy for end users of all technical skill levels to easily navigate and keep the browser up to date

Incentivized