Aurea Process vs. OCI API Management

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...

Incentivized

Oracle API Manager is well suited in a business or company that make use of Apis to facilitate access of backend services and data sources by the staff or customers or both. It is also imported in situations where all actions in a system need to be attributed to specific users.

Incentivized

• Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
• User-friendly UI
• Relatively painless implementation

Incentivized

• API Manager allows for REST and SOAP API's to be easily created and tracked
• API Manager allows for only certain people/applications to use the API (does this thru a subscriber service it provides)
• It also publishes the API's it is tracking so developers can easily know what interfaces already exist.
• The monitoring ability is a nice feature. The admin person can easily see how and where the APIs are currently being used

Incentivized

• Standard edition is significantly lighter touch than the (pricier) Enterprise version
• There are similar solutions on the market that are competitively prices and offer positive user experience
• Data migration can be tricky at times

Incentivized

• Absence of Role-Based Access. A finer grain control on what type of users can call certain API Endpoints is needed.
• Performance with third-party databases isn't as fast as using Oracle Database.
• Long learning curve. Although Oracle API Manager provides performance and a vast deal of features, a certain level of expertise is required to effectively make use of them.

Oracle API Manager is much easier to learn and understand then IBM Data Power Gateway and IBM API Connect. We selected Oracle API Manager in our company because to have a good intuitive interface with drag and drop features and because beginners and easily get up to speed to use this tool.

Incentivized

• As our customers vary in size and maturity, the ROI ranges accordingly.
• For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
• For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.

Incentivized

• Oracle API Manager supports both REST & SOAP API's.
• Secure and attributable connection to back-end services and data sources. In addition to creating API's for querying data, you can also create API endpoints that can manipulate the data in the back-end databases.
• Although Oracle API Manager provides performance and a vast deal of features, to start with it is really important you train your people working on development, deployment and administrators to effectively use Oracle API Manager.

Incentivized