Avalara vs. Fast Enterprises GenTax

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Avalara
Score 8.3 out of 10
N/A
Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.
$21
per month
GenTax
Score 0.0 out of 10
N/A
Fast Enterprises headquartered in Centennial offers GenTax, a commercial of the shelf (COTS) is an integrated tax processing platform designed to support agencies.N/A
Pricing
AvalaraFast Enterprises GenTax
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AvalaraGenTax
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
More Pricing Information
Community Pulse
AvalaraFast Enterprises GenTax
Top Pros

No answers on this topic

Top Cons

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Features
AvalaraFast Enterprises GenTax
Type of tax
Comparison of Type of tax features of Product A and Product B
Avalara
7.9
250 Ratings
Fast Enterprises GenTax
-
Ratings
Sales and Use Taxes8.7243 Ratings00 Ratings
Cross-border Taxes8.554 Ratings00 Ratings
VAT / GST Taxes7.243 Ratings00 Ratings
Energy and Fuel Taxes7.121 Ratings00 Ratings
Tax Reporting & Compliance
Comparison of Tax Reporting & Compliance features of Product A and Product B
Avalara
8.0
231 Ratings
Fast Enterprises GenTax
-
Ratings
Geolocation for Tax Assessment8.4137 Ratings00 Ratings
3rd-Party Software Integrations8.1180 Ratings00 Ratings
Tax Data Reporting8.2206 Ratings00 Ratings
Compliance Administration Management7.8155 Ratings00 Ratings
Tax Exemption Processing8.4168 Ratings00 Ratings
Tax Document Management7.9162 Ratings00 Ratings
Complex Tax Scenario Management7.4110 Ratings00 Ratings
User Ratings
AvalaraFast Enterprises GenTax
Likelihood to Recommend
8.2
(359 ratings)
-
(0 ratings)
Likelihood to Renew
9.0
(22 ratings)
-
(0 ratings)
Usability
8.2
(351 ratings)
-
(0 ratings)
Availability
8.1
(14 ratings)
-
(0 ratings)
Performance
8.1
(14 ratings)
-
(0 ratings)
Support Rating
3.3
(25 ratings)
-
(0 ratings)
In-Person Training
8.0
(2 ratings)
-
(0 ratings)
Online Training
7.3
(3 ratings)
-
(0 ratings)
Implementation Rating
6.4
(389 ratings)
-
(0 ratings)
Configurability
5.0
(5 ratings)
-
(0 ratings)
Ease of integration
5.5
(11 ratings)
-
(0 ratings)
Product Scalability
8.1
(7 ratings)
-
(0 ratings)
Vendor post-sale
2.1
(7 ratings)
-
(0 ratings)
Vendor pre-sale
6.7
(7 ratings)
-
(0 ratings)
User Testimonials
AvalaraFast Enterprises GenTax
Likelihood to Recommend
Avalara
We use Avatax and Avalara Managed Returns in conjunction with SAGE 50. The combination of Avatax and Avalara Managed Returns has provided a consistent and accurate vehicle for assessing and remitting sales and use taxes. For organizations doing business in multiple states across hundreds of tax regions, these products serve as an invaluable resource. The reporting capabilities allow us to work closely with our senior management and accounting teams so as to ensure we are meeting our compliance obligations.
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Fast Enterprises
No answers on this topic
Pros
Avalara
  • Calculating taxes down to the local levels
  • Remitting tax returns in a timely manner
  • Responding to tax questions in a timely manner
  • Reporting issues with their platform and updating as they make corrections to ensure uninterrupted use of their product.
  • Ensuring tax rates are updated and locales change them
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Fast Enterprises
No answers on this topic
Cons
Avalara
  • If a list of tax-exempt codes is available, I have not found it and the help desk has not shared it. That code is necessary for Avalara and the online shopping cart to communicate that a customer is tax-exempt.
  • When I first started using Avalara I could upload documents. Now I need a higher subscription level (as in, pay more money) to do the exact same task I was already doing for years.
  • The one or two issues that I had that were not resolved right away were never really resolved. Luckily, we were able to eventually figure it out, but there were one or two cases (out of many, so still a low number) that were closed without a resolution.
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Fast Enterprises
No answers on this topic
Likelihood to Renew
Avalara
I have not been able to find a company that does it better than Avalara. I still have lots of problems, but we are working through them. Based on other demos i have seen and talking with peers in other companies, this is the best.
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Fast Enterprises
No answers on this topic
Usability
Avalara
Avalara has a very user-friendly interface. I find navigating Avalara very intuitive and easy to access help whenever an issue arises. I have had to train a few employees working at remote locations and with minimal experience on Avalara processes and found that to be a relatively easy task.
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Fast Enterprises
No answers on this topic
Reliability and Availability
Avalara
I have been using Avalara for years and do not remember ever having an outage during working hours. The service is accurate and dependable.
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Fast Enterprises
No answers on this topic
Performance
Avalara
We do have trouble tying Avalara's reporting back to our POS, but we just got a new POS system and there are bugs we are still trying to work out within the POS system. I do not believe this is an Avalara issue
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Fast Enterprises
No answers on this topic
Support Rating
Avalara
Avalara is not consistent in giving us information timely. For instance, right now, we have a help desk ticket with them that's been open since October. They are still trying to figure it out and we haven't gotten any feedback on where they are at or what is going on. That seems to me a very excessive amount of time to be working on a problem. Was it forgotten? Is there something bigger going on? Do they need something from us? An update would be helpful.
Also, many times when we call with an issue or concern (wrong tax rate for instance) we generally feel like the help desk assumes it's of our doing instead of theirs and doesn't truely listen when we explain the problem because we end up repeating it over and over as well as sending examples. We expect more respect on our end.
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Fast Enterprises
No answers on this topic
In-Person Training
Avalara
I wasn't here when they first started with Avalara.
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Fast Enterprises
No answers on this topic
Online Training
Avalara
The videos go too fast; I kept having to pause them and go back. They don't allow for any practice transactions or provide training materials.
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Fast Enterprises
No answers on this topic
Implementation Rating
Avalara
The implementation team from Avalara was very knowledgable and did a good job of passing along information so that we could maintain the system and be able to make future changes ourselves. We had asked for some custom tax setup and they worked with us to get additional taxes set up that they didn't previously have. They worked with us to pull our documentation on tax rules and make sure those were included. I had hoped more scenarios would be there out of the box to cut down on the configuration time.
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Fast Enterprises
No answers on this topic
Alternatives Considered
Avalara
We looked at Sovos pretty hard but came to the conclusion that they are geared for larger companies and were very expensive. When we contacted Avalara, their software and price structure seems to be in line with what we were looking for so we went with them, a decision I do not regret.
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Fast Enterprises
No answers on this topic
Scalability
Avalara
There is no change that has to happen as your company grows, Avalara continues to do it's job for any size company
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Fast Enterprises
No answers on this topic
Return on Investment
Avalara
  • Helped us be compliant as we expand into more states.
  • Allows us to review/verify tax calculations monthly & be confident they are correct.
  • Had a better integration with Rootstock as opposed to Infor, which we now use as our ERP. Wish that the integration with Infor was the same.
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Fast Enterprises
No answers on this topic