A helpful program that takes the guesswork out of tax filing
Updated October 27, 2025
A helpful program that takes the guesswork out of tax filing
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- AvaTax
- Returns
Overall Satisfaction with Avalara
We currently use Avalara to file our sales tax returns. Avalara is a very helpful program that saves us a lot of time when filing sales tax. Since we sell in almost all 50 states, it is hard to keep up with the changing tax laws and tax rates. Therefore partnering with Avalara takes the guesswork out of are we charging the right tax amount to our customer. Avalara is a good product that can benefit companies of all sizes.
Pros
- calculating sales tax
- updating tax rates
- filing returns
Cons
- there are some localities that Avalara says needs to be a certain rate while the customer says it should be another rate
- saved time on sales tax filing
- Epicor
Very easy
- Avalara Returns
Avalara has benefited our company by saving us time so we can use our resources in other areas of the business.
We have not used other companies
Do you think Avalara delivers good value for the price?
Yes
Are you happy with Avalara's feature set?
Yes
Did Avalara live up to sales and marketing promises?
Yes
Did implementation of Avalara go as expected?
Yes
Would you buy Avalara again?
Yes
Avalara Feature Ratings
Cross-Border Tax Compliance with Avalara
They are there to help answer questions and offer webinars.
We already sell internationally - N/A
Using Avalara
8 - Accounting and Order Entry
5 - They have to have a basic knowledge of our customers as well as sales tax knowledge.
- sales tax return
- calculating sales tax rates
- keeping track of sales tax charged to customers
- sales tax calculator
- for our other locations internationally
Evaluating Avalara and Competitors
- Integration with Other Systems
- Ease of Use
We wanted a simple product that was easy to use and that could integrate with our ERP software program.
We would not change what we did.
Avalara Implementation
- Implemented in-house
Not sure - N/A
- no major issues. It was just getting used to using the software
Avalara Training
- No Training
It was very straight foward.
Configuring Avalara
We do not
No - we have not done any customization to the interface
Some - we have added small pieces of custom code - It was pretty easy to add, but we did ask for technical support to make sure we did it correctly.
Avalara Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success | None |
It was not in our budget.
We had an instance where a customer told us we needed to charge them state and local tax. The Avalara person I worked with escalated that up and was able to get us an answer. He was extremely friendly and diligent in his work.
Using Avalara
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Quick to learn Convenient Feel confident using | None |
- sales tax approval
- sales tax calculator
- entering a partial or special exemption tax rate
Integrating Avalara
- there is none
N/A
- File import/export
None missed
They are doing a great job so no advice.
- N/A
N/A
Relationship with Avalara
I was not involved in this.
No tips.
Comments
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