Orange You Glad You Chose Avalara
Jordan Keil | TrustRadius Reviewer
May 09, 2019

Orange You Glad You Chose Avalara

Score 9 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • AvaTax
  • Returns
  • CertCapture

Overall Satisfaction with Avalara

We are using Avalara across our whole organization that includes three divisions. The biggest challenge to our organization is understanding which states tax their own state agencies to include for sales tax calculations. The remaining divisions of our business are B2C and very straight forward with tax calculations.
  • Avalara's tax tables are accurate and updated timely across all the states we have a Nexus in.
  • Avalara's customer service is top notch, the treatment of customers is far better than any other service-based business I've worked with in the past.
  • Avalara integrates with many third-party platforms we use throughout our company, i.e Sage & Shopify.
  • The response times from the implementation team was very slow. I understand this is a result of the rapid growth of the company, so knowing that, it did not create hard feelings.
  • Avalara has freed up nearly 60 hours of my staff's time to perform other financial duties each month.
  • Avalara has significantly reduces our state sales tax return kickbacks for improper calculations.
The rating of a 6 was not because I was displeased with Avalara's service or implementation team. The implementation process and implementation team were great. The issue I had with implementation was finding the time of an implementation specialist to devote to our account. With the fast growth of Avalara, my specialist always felt rushed which made me feel I did not get adequate time or support.
  • Shopify
Integration with Shopify was incredibly easy as they had it pre-built into Shopify's implementation process.
Avalara may seem confusing to use at first but it has an incredible help/resource tool that provides descriptive feedback to assist with understanding where to go and what to do in order to accomplish your task. This is the best part about being a new user of Avalara, avoiding calling a system representative constantly.
We do not currently use any other services from Avalara other than the tax calculation platform.
We actually did not dive into depth with any other companies. Avalara was the first we explored. We came to the Avalara conference last year and it blew us away so we decided on the spot to move forward with Avalara.
My experience with Avalara has been great so far but I have only used it tailored to my company's manufacturing and distribution realm, to both B2B and B2C. Inside this realm, Avalara is able to track and capture accurate sales tax data across all 21 states we have Nexus in and provide us information timely to file our sales tax returns. Avalara also excels at differentiating between government customers and regular customers with the tax code exclusions it has set up for its customers.

Avalara Feature Ratings

Sales and Use Taxes
9
Geolocation for Tax Assessment
7
3rd-Party Software Integrations
9
Tax Data Reporting
8
Compliance Administration Management
8
Tax Exemption Processing
8
Tax Document Management
9
Complex Tax Scenario Management
8