Avast Business Hub vs. KACE Systems Management Appliance (SMA)

It is mostly good in any area, since it allows you to have all your computers under supervision, displaying their status, the operating system they have, the status of their antivirus, when it was last reviewed, among more very complete functions for work teams in which there are several existing equipment in use

Incentivized

I think it has added value for any organization. It reduced our Tech Support cost by: -Supporting users anywhere -Reducing users downtime as well keep them informed with the status of their tickets -Managing software and hardware actively -Processing automation -deploy mass software installs, patching or updates - Provide approved software's to users to install without IT help

Incentivized

• Keep all your devices close at hand
• Notify in real time when a virus is detected when I want to enter a website
• Notify in real time when a virus is detected when checking an email and it is suspicious
• Helps to increase the performance of the equipment, eliminating junk files and/or applications that have not been used for a long time
• You can schedule a complete analysis of your computer to find out what state it is in and if any of the software files have a virus
• Show scan reports

Incentivized

• Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
• Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
• Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.

Incentivized

• Show all the services that can be paid for and list them right there within the software to decide to add them and pay for them, instead of appearing from time to time or when an action is performed and saying that for better optimization pay for a service extra

Incentivized

• The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
• The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
• The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.

Incentivized

Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.

Incentivized

KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.

Incentivized

This to be able to keep everything safe and secure, so that the information is well, and thus it is easier to counteract against viruses that could be presented at the software level

Incentivized

We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.

Incentivized

• Help reduce the vulnerabilities of computers and keep them safe from the different viruses that could catch emails, websites, memories and other activities for which the organization uses computers

Incentivized

• KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs)
• KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically

Incentivized