KACE SMA is the Windows systems management software you need to get work done!
November 05, 2018
KACE SMA is the Windows systems management software you need to get work done!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with KACE Endpoint Systems Management Appliance
We use the KACE SMA for software inventory, hardware inventory, helpdesk tickets, patch management for Windows devices. The inventory aspects are used mainly by us, the IT department. The university as a whole uses the helpdesk ticketing feature to submit trouble tickets, track technology and software purchases, and help with simple to answer technology questions.
- The automatic patch management by the KACE SMA helps keep our Windows systems up to date.
- The ticketing system in the KACE SMA is very helpful for submitting tickets, tracking workloads, and keeping the clients up to date on progress.
- The software inventory feature in the KACE SMA is really helpful in tracking of software and insuring that we stay in compliance with software licensing.
- The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
- The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
- The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.
- The time savings on Windows patching through the KACE SMA alone has helped us in saving hundreds of technician hours.
- Ticket tracking through the KACE SMA has reduced the amount of calls to our helpdesk asking about the status of a ticket.
- The tracking of licensed software through the KACE SMA has kept us in compliance and saved time from having to run around and look to see where the software is installed.
We liked having the helpdesk portion integrated with our hardware and software inventory instead of having 2-3 different discrete systems that wouldn't talk to each other.