KACE is worth every penny
Updated April 05, 2019

KACE is worth every penny

Thayer Ramahi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with KACE Endpoint Systems Management Appliance

We have been using the KACE 1000 appliance for the past 4 years. We are using it for hardware and software inventory, change management, helpdesk ticketing system, change management control, knowledge-base, patch deployment, and our software update portal. With KACE 1000 we have Bomgar remote assistance, which cut our support travel over 75% and enabled us to provide support to our teams wherever they are located. All our tickets are customized and it is generating the reports we need to provide to our boards. KACE is also helping us keep our licenses in check for all Microsoft software, and other software such as Adobe and SnagIt.
  • Helpdesk portal and automate create helpdesk tickets from helpdesk emails
  • Scripting made it easy to patch, update and deploy software to all our users
  • Inventory control to identify systems with hardware or software issues
  • Keep monitoring out of warranty systems
  • Easy to identify the user hardware (it associate the user with the hardware using it)
  • Easy to create process such as Change Management and Helpdesk
  • Easy to modify and create helpdesk categories
  • Quest Help desk is slow to respond
  • Hard to customize the reports, you need to engage Quest help desk and it might be at a cost
  • High ROI
  • Saving time deploying softwares and updates
  • Improved technical support response time
KACE has much more features

I think it has added value for any organization. It reduced our Tech Support cost by:
-Supporting users anywhere
-Reducing users downtime as well keep them informed with the status of their tickets
-Managing software and hardware actively
-Processing automation

-deploy mass software installs, patching or updates

- Provide approved software's to users to install without IT help

KACE Systems Management Appliance Feature Ratings

Software and hardware inventory tracking
9
License management
9
Asset lifecycle monitoring
10
Contract management
7
Asset relationship management
7