If you want to ensure your computers are managed, KACE is a simple, no-frills solution that will do the job
September 15, 2020

If you want to ensure your computers are managed, KACE is a simple, no-frills solution that will do the job

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with KACE Systems Management Appliance (SMA)

My organization has leveraged KACE K1000 and K2000 units for several years now. Although KACE isn't as robust as Service Now, Microsoft SCCM, or other tools it has everything we need. The great thing about KACE is that it's simple to use and simple to train on. This provides an excellent tool to manage software configurations, push/maintain software and ensure all computers are patched/compliant.
  • Patch management.
  • Inventory management.
  • Software pushes.
  • Interface is not HTML5.
  • Documentation isn't as clear and robust as many of the newer SaaS companies.
  • Limitations on some hardware reporting.
  • Lower upfront costs.
  • Higher ROI because the software/hardware lasts.
  • Lower total cost of ownership as there isn't much care and feeding.
Compared to more robust tools like SCCM, KACE delivers 90% of the value for a fraction of the cost. Not only is the initial upfront investment less it requires significantly less care and feeding to ensure you get what you need.
KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.
Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.

Do you think KACE Systems Management Appliance (SMA) delivers good value for the price?

Yes

Are you happy with KACE Systems Management Appliance (SMA)'s feature set?

Yes

Did KACE Systems Management Appliance (SMA) live up to sales and marketing promises?

Yes

Did implementation of KACE Systems Management Appliance (SMA) go as expected?

Yes

Would you buy KACE Systems Management Appliance (SMA) again?

Yes

KACE is a straightforward solution to manage all of your endpoints for a small to medium-sized organization. You can easily maintain compliance with all your endpoints, keeping software up to date and patched. The units and software are well tested and an extremely good value for the upfront cost to purchase.

KACE Systems Management Appliance Feature Ratings

Software and hardware inventory tracking
10
License management
10
Asset lifecycle monitoring
10
Contract management
Not Rated
Asset relationship management
10