Overall Satisfaction with KACE Endpoint Systems Management Appliance
We originally were looking for a patch management solution. However, we soon discovered that there aren't very many point solutions in this arena. However, a reseller introduced us to KACE SMA. We were pleased to discover we could get a system that would help us with patching our nearly 700 Windows endpoints that are spread out in 30 branch locations. Plus, it offers us many more features to boot. The patch management, inventory, service queues and software deployment capabilities of KACE have made our jobs easier.
- Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
- Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
- Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.
- Some of the recurring scheduling options for certain types of jobs are not as flexible as we'd prefer. It is enough to get the job done, but further enhancements in this area would make our jobs even easier. This is mostly related to the scheduling of patching jobs.
- An even more powerful reporting/querying feature would be welcome. Again, what is there in KACE does the job, but it isn't as easy as we would prefer.
- KACE has solved our patch management woes. As everyone knows, consistent and effective patching is crucial in today's security environment. WSUS was no longer getting the job done for us. We save time, money and hassle with KACE. Plus, our systems are much more current and protected today as a result of our implementation of KACE.
- We have a much stronger overall handle on our IT assets as a result of implementing KACE. The inventory features are very strong.
- We've been able to consolidate to a single system instead of multiple point solutions. This has reduced our IT operations cost.
- Ivanti Endpoint Security for Endpoint Manager and powered by Landesk
For our size organization, KACE offered a more complete solution that was easier to understand and deploy when compared to Ivanti. It was also more affordable to get the features we wanted. Ivanti might be more appropriate in a larger environment. You would definitely need someone that was primarily dedicated to run behind Ivanti.
I think that if you have less than maybe 2,000 endpoints to manage and you've outgrown your current patching solution or help desk system, then you should take a hard look at KACE. I suspect that for larger entities there are some more powerful systems management platforms out there that you may want to look at. KACE fits us well and it was fairly easy to deploy. Our instance is a virtual appliance which made it easy to get started with.