The on-premises Avaya Aura Platform delivers unified communications and customer service solutions, designed to enhance employee and customer experiences. It is presented as real time communications architecture using session-based collaboration technologies, and is used to enable multi-modal unified communications and omnichannel customer experience solutions.
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Avaya Aura
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Avaya Aura
Considered Both Products
Avaya Aura
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Chose Avaya Aura
So I've seen the Cisco product out there. I've seen the old Nortel products, Mitel, I've been doing this for a long time. I've seen a lot of other products. And Avaya, Nortel were the Western Electric and Northern Electric of the world way back when. So pretty much the …
Teams phone is much better in user administration and soft client. Another area that they are far apart are UC, meetings, collaboration, Video. Their noise cancellation is superb. Easy to use and set up are night and day compared to Avaya Aura remote worker. There is no easy …
Avaya Aura is a complete UC platform, whereas Aspect has been primarily a Contact Center platform that provides function for non contact center applications secondarily.
Analyzed as a possible replacement when moving to a new building. Easy handling an broad feature set. Did not match up with Aura on a cost perspective. Rip and replace was far to costly and involved risks in implementation of special features were not acceptable. This is …
We work with Avaya Aura, but now we plan to move to the cloud with AxP. It's an important movement to deliver more services to our customers e less worry about IT infrastructure.