Avaya Aura Review
September 10, 2023
Avaya Aura Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Aura
So it's our primary telephone communication system. We use it for all the parents to communicate with all the schools for the children and our admin offices. We have telephones in every classroom so parents can call into the classroom and talk to the teacher. So it's our primary phone system for the district.
- So one of the things it's done well is it's stable. It's networked at all the sites. We have five-digit dialing everywhere, and one of the features we like is the crisis alert feature. So if somebody calls 911 at a particular school, it sets an alarm off on the phones upfront and displays the extension number and the room number of who called 911. So they can respond and they know where to send first responders. So it's pretty cool.
- So this product has room for improvement in features. Some of the features it has, in fact, we are in the process of upgrading the software of it. And then we're up in the process of upgrading the software on the 911 feature to give that exact location to the PSAP, the 911 center. Some of the other room areas for improvement would be on some of the telephony features and it would take time to go into specifics.
- I think the positive impact is that it accommodates the district with everything it does from voicemail, and automated attendance to calling out and calling in, and the positive impact is it works. So it works daily. So as long as the network is up, the phones are up. So I mean it's a very robust hardened system, I guess you could say.
Do you think Avaya Aura delivers good value for the price?
Yes
Are you happy with Avaya Aura's feature set?
Yes
Did Avaya Aura live up to sales and marketing promises?
Yes
Did implementation of Avaya Aura go as expected?
Yes
Would you buy Avaya Aura again?
Yes